I remember working with my first large consulting client and helping them establish a culture team. They were really focusing on making sure their employees felt heard and achieve employee buy-in. While they were already administering and evaluating employee engagement surveys, they wanted to gain more employee and leadership buy-in in more positive culture change. … Read more
In any workplace, there is nothing more essential than feeling like you are part of a team. We all want to feel connected and valued by our colleagues. However, have you ever experienced the use of the term “family” to describe your organization? While it may seem like a heartwarming concept at first, it can … Read more
I like to lead by example, and in my talks I focus heavily on the fact that we all have the ability to create more robust workplace cultures by being active listeners. As a workplace expert and CEO of a consulting company that focus on creating GREAT workplaces, I have learned that the key is … Read more
Boosting team engagement may seem like a daunting task, but in reality, this powerful shift in your team’s morale comes from the little things. Skills you can practice and improve on over time. I once had a manager who would come around spontaneously when he just had a feeling someone on the team felt off, … Read more
When I say ‘cookies in your cookie jar,’ I’m not literally talking about chocolate chip cookies, oreos, oatmeal raisin, or even peanut butter. But figuratively, I am. Each of these ‘flavors’ represent a different and unique player on your team. How they carry themselves, their work ethic, how they interact with other people. They have … Read more
Most people think that active listening is simply opening our ears to hear what someone is saying to us, and then asking them questions. But there’s so much more than that. Some leaders tend to approach situations with preconceived notions, and we all know there’s that part of human nature that makes us feel more … Read more
This past week, I stumbled upon an old ‘Dear Abby’ type advice column where managers and leaders could submit a scenario about something going on in the workplace to get feedback on how to best handle it. In this case, a leader wrote about how their best employee quit on the spot after being told … Read more
Employee engagement has been trending as a hot topic in 2022 as it’s come to a height with the Great Resignation. Leaders all over have struggled with the multitude of transitions between the virtual, hybrid, or just plain staying in the office world. No matter which of these roles you can relate to, one thing … Read more
What They Don’t Tell You I recently had a fellow leader recall a time when a team member of his who he assumed wanted to be promoted and move up within their organization. When they finally had the chance to sit down and chat about it together, she expressed to him that she had changed … Read more
What Isn’t Seen Disabilities in the workplace, both seen and unseen, can often leave us wondering how to lead our people in the most effective and supportive way. Especially when they’re visibly going through a rough patch. One leader shared with me that when he discovered one of his employees was struggling with anxiety, he … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
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