Your Culture of
ListeningTM Roadmap

Customized consulting solutions with built-in coaching, so you can build sustainable cultures of caring leadership & excellence.

Heather R Younger |   Founder & CEO, Employee Fanatix, Two-Time Tedx Speaker, Consultant & Two-time Best-selling Author, The Art of Caring Leadership

Your Culture of Listening Roadmap

Customized consulting solutions with in-built coaching and workshops so you can build sustainable cultures of caring leadership & excellence.

Trusted By

Creating a Culture of ListeningTM is Heather's Specialty

She's the...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A diversity, equity, & inclusion strategist

An expert in creating safe spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on culture, workplace engagement, and employee retention.

Consulting Steps

How We’ll Work Together

AVAILABLE IN-PERSON AND VIRTUALLY

Customized consulting solutions to guide your organization through a proven roadmap for building a Culture of ListeningTM

1

Recognize the Unsaid

2

Seek to Understand

3

Decode

4

Act

5

Close the Loop

Step 1 - Recognize the Unsaid

Pick up on important signals.

A two-pronged approach supported by data-driven assessments helps you safely explore what your people are hesitating to say out loud. Facilitated forums supported by factual findings plant the seed for change: the feeling of being heard, hope about imminent changes, clarity about where we are now, and shared knowledge of what needs to be addressed.

Step 2 - Seek to Understand

Capture insights & emotions.

Capture Voice of the Employee (VoE) insights through surveys and listening sessions, and help your leaders gain deep, valuable insights about what team members want and need. Later, you’ll be able to harness this knowledge of what your employees care about as a foundation for measurable, organization-wide change.

Step 3 - Decode

See a complete picture.

A consolidated dashboard enables you to decipher what’s most important to team members. You’ll finally see a complete picture of what employees are finding unsatisfactory, tough, or frustrating about their work, and have the opportunity to reflect on which changes are most likely to have the greatest impact.

Step 4 - Act

Act

Capture hearts and minds at every level.

Leveraging insights from prior steps, you are now ready to turn data into an inclusive and collaborative strategic plan. Your employees will feel excited, empowered, and deeply engaged as they contribute to creating this plan. And your leadership will experience a transformative reality where they will be capturing hearts and minds at every level.

Step 5 Icon

Close the Loop

Connect the dots.

Our strategic communication plan enables you to connect the dots for your employees. By communicating how you’ve been listening, what you see missing, and the actions you’re taking as a result. As your teams feel valued, heard, and empowered, they own more, give more, and perform at unprecedented levels of excellence.

Book

"An engaging & Inspiring read."

STEPHEN M.R. COVEY | NYT & #1 WSJ Bestselling Author

  • Based on interviews with over eighty leaders, including:
  • Howard Behar, former President of the Starbucks Coffee Company
  • Judith Scimone, Senior Vice President and Chief Talent Officer at MetLife
  • Garry Ridge, CEO and Chairman of the Board of the WD-40 Company
  • Shawnté Cox Holland, Head of Culture and Engagement at Vanguard
  • Outlines nine ways that leaders can make all employees feel included and cared for.
  • Includes access to a self-assessment so you can measure your progress as a caring leader.
The Art of Caring Leadership
podcast

Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

The Cycle of Listening

The Cycle of Active Listening

Create a listening culture that elevates the employee experience.

Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.

  • Understand why listening is the key to employee engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!

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