Your Culture of
ListeningTM Roadmap
Customized consulting solutions with built-in coaching, so you can build sustainable cultures of caring leadership & excellence.
Heather R Younger | Founder & CEO Employee Fanatix, Tedx Speaker, Best Selling Author
Your Culture of Listening Roadmap
Customized consulting solutions with in-built coaching and workshops so you can build sustainable cultures of caring leadership & excellence.
Trusted By
1stBank
Extraction Oil and Gas
Brunswick
Fullerton
Ideal Image MedSpa
Optiv
Pacific Northwest
HR.com
1stBank
Extraction Oil and Gas
Brunswick
Fullerton
Ideal Image MedSpa
Optiv
Pacific Northwest
HR.com
Heather is a Workplace Culture Expert
She's the...
CEO of Employee Fanatix
A leading workplace culture and employee engagement consulting & training firm.
A highly sought-after keynote speaker
Bringing the best insights from over 25,000 employee stories to the stage.
A diversity, equity, & inclusion strategist
An expert in creating safe spaces for these vital conversations.
A contributor to leading news outlets
A trusted expert for stories on culture, workplace engagement, and employee retention.
“Heather has successfully engaged our employee engagement group...
...in team-building, enhanced communications, and focusing on the positive. With Heather’s assistance, our company raised in ranks from the bottom tier of The Denver Post’s Top Workplaces to a top 10 finisher two years in a row.”
PAM WOLF | Former Human Resources Director, Extraction Oil & Gas
"We expect substantial growth..."
“Not only did Heather showcase an amazing understanding of human nature, employee culture, and customer happiness, but she also brought enthusiasm and tenacity. Our team is now much more engaged, and we expect substantial growth on both the top and bottom line.”
STEVE PAUL | Construction Management Executive, SPCS Construction Services
She offered thoughtful insights to help advance our professional development and employee engagement initiatives, and formulated her recommendations for maximum impact. Our HR team is now much more disciplined about our priorities and thoughtful about connecting the dots for employees.”
CHRISTINNE JOHNSON | Former Chief Human Resources Officer, FirstBank Holding Company
How We’ll Work Together
AVAILABLE IN-PERSON AND VIRTUALLY
Customized consulting solutions to guide your organization through a proven roadmap for building a Culture of ListeningTM
Recognize the Unsaid
Seek to Understand
Decode
Act
Close the Loop
Pick up on important signals.
Human interaction can be challenging at times, especially when it comes to discussing sensitive topics. However, there are ways to navigate these conversations safely and effectively. The first step is to safely explore what everyone hesitates to say out loud. Plant the seed for change: give people the feeling of being heard, hope about imminent changes, clarity about where we are now, and shared knowledge of what needs to be addressed.
Capture insights & emotions.
Capture valuable insights through active listening and help everyone gain deep, valuable insights about what team members and customers want and need. Later, you’ll be able to harness this knowledge of what your people care about as a foundation for measurable, organization-wide change.
See a complete picture.
Decipher what’s most important to team members and customers. You’ll finally see a complete picture of what people are finding unsatisfactory, tough, or frustrating and have the opportunity to reflect on which changes will most likely have the greatest impact.
Capture hearts and minds at every level.
Leveraging insights from prior steps, you are now ready build an inclusive and collaborative action plan. Everyone will feel excited, empowered, and deeply engaged as they contribute to creating this culture and experience a transformative reality where they will be capturing hearts and minds at every level.
Close the Loop
Connect the dots.
Connect the dots for your employees and customers by communicating how you’ve been listening, what you see missing, and the actions you’re taking as a result. As your team members feel valued, heard, and empowered, they own more, give more, and perform at unprecedented levels of excellence. Customers will respond with more brand loyalty.
Leadership With Heart With Heather R Younger
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
The Cycle of Active Listening
Create a listening culture that elevates the workplace experience for everyone.
Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.
Contact Heather Today!
