THE ART
OF ACTIVE
Listening
How People At Work Feel
Heard, Valued & Understood
The Art of Self-Leadership
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more.
It is the difference between thinking we understand what people want and knowing what they want.
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more.
It is the difference between
thinking
we understand what people want and knowing what they want.
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Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, customer satisfaction, and so much more. The problem is that listening is often one-sided because people don’t feel safe telling the truth.
Heather has worked with a wide range of organizations as a consultant, facilitating listening sessions and reviewing surveys, and can safely say she has seen it all— including witnessing countless times when employees felt confused, disconnected, and even helpless, all due to a leader's lack of listening.
She realized that listening is our most important responsibility because it has the potential to heal so many of the divisions between us.
Heather has worked with a wide range of organizations as a consultant, facilitating listening sessions and reviewing surveys, and can safely say she has seen it all— including witnessing countless times when employees felt confused, disconnected, and even helpless, all due to a leader's lack of listening.
She realized that listening is our most important responsibility because it has the potential to heal so many of the divisions between us.
In The Art of Active Listening, Heather introduces a new change model for organizational listening illustrated in five steps:
Step 2
Seek to Understand
Capture insights & emotions.
Through surveys and listening sessions, gain deep, valuable insights about what team members actually want and need.
I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.
Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.
Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.
During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.
Then I saw their faces.
The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?
That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.
Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.
“Most of us don't listen nearly as often, or as well, as we think we do—or as well as others wish we would.
The Art of Active Listening reveals the secret to developing this priceless skill."
"Heather’s use of stories and insights from her years of research shows why our current definition of active listening is flawed .
This resource is packed full of practical tips and strategies to take us from ‘thinking’ we are listening to ACTUALLY listening to one another at work."
“This is the blueprint you need to create a culture of listening at work.
One that will ensure those in your care know you’ve heard them, and that will inspire them to respond with more loyalty.”
“Failing to listen is probably the biggest expense to leaders and sales professionals today.
Heather brings focus to this fact and, more importantly, delivers us the mindset and skill set to make active listening our superpower.”
“The Art of Active Listening is a book everyone at work should use as a guide to listen well.
This book is brilliant, because it teaches us what it means to hold space for people at work and really listen to them.”
"This book’s focus on active listening at work is a game changer for those who want people around them to feel understood and more likely to want to stay with their organization.”
“Full of actionable strategies for anyone who wants to listen better. People fundamentally want to be recognized for their thoughts and contributions. There is no better way to do that than to learn the new way of active listening that Heather outlines in this fabulous book!”
“A directional roadmap for business leaders, HR professionals, people managers, and employees.
Heather’s book shows how consistently using all components of her Cycle of Active Listening create a common ground we’ve been missing.”
Contact Heather Today!
+1 403-398-8488
+1 403-398-8488
