The Art of Active Listening

How People At Work Feel Heard, Valued & Understood

Heather R Younger |   Founder & CEO Employee Fanatix, Tedx Speaker, Best Selling Author

The Art of Active Listening

How People At Work Feel Heard, Valued & Understood

“Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want.”

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Or order multiple copies for you and your team…

Equip your people with the interpersonal skills they need to make others feel seen, heard, and valued in every interaction.

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Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, customer satisfaction, and so much more. The problem is that listening is often one-sided because people don’t feel safe telling the truth.

Heather has worked with a wide range of organizations as a consultant, facilitating listening sessions and reviewing surveys, and can safely say she has seen it all— including witnessing countless times when employees felt confused, disconnected, and even helpless, all due to a leader's lack of listening.

She realized that listening is our most important responsibility because it has the potential to heal so many of the divisions between us.

JOIN THE BOOK LAUNCH TEAM TO RECEIVE FREE BONUSES, SPECIAL EVENT INVITATIONS, AND PERKS! CLICK HERE.

In The Art of Active Listening, Heather introduces a new change model for organizational listening illustrated in five steps:

Step 1 - Recognize the Unsaid

Step 1

Step 1

Recognize the Unsaid

 

Pick up on important signals.

Notice where words and actions don’t match up, and show an openness to hear the hard things. Prepare to create safe spaces in which to listen.

Step 2 - Seek to Understand

Step 2

Step 2

Seek to Understand

 

Capture insights & emotions.

Through surveys and listening sessions, gain deep, valuable insights about what team members actually want and need.

Step 3 - Decode

Step 3

Step 3

Decode

 

See a complete picture.

A data-driven approach that shows you what is disempowering your employees and identifies which changes are most likely to have the greatest impact.

Step 4 - Act

Step 4

Step 4

Act

 

Capture hearts and minds at every level.

Leveraging insights from prior steps, turn data into an inclusive and collaborative strategic plan built with your employees.

Close the Loop

Step 5

Step 5

Close the Loop

 

Connect the dots...

by sharing what you’ve heard and the actions you’re taking. Teams that feel valued, heard, and included own more, give more, & perform better.

Book Tour

The Art of Active Listening

Improve communication, engagement, and culture with active listening.

When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer.

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

UPCOMING TOUR DATES

Wednesday, January 18, 2023

1:00 - 2:00pm (ET)
DEIB + Active Listening Webinar with Yetta Toliver, Xerox

Thursday, March 2, 2023

6:00 – 8:00pm (MT)
Denver, CO Location: Dovetail Solutions

PRIVATE EVENT

Thursday, February 23, 2023

2 PM (ET)
Sales + Active Listening Webinar with Phil M Jones

Wednesday, April 20, 2023

6:00 – 8:00pm (MT)
Denver, CO Location: Tattered Cover

EVENT DETAILS COMING SOON

Tuesday, March 28, 2023

12- 1pm (ET)
Trust + Active Listening Webinar with Stephen M.R. Covey

Tuesday, April 25, 2023

12-1pm (ET)
Virtual Launch Party

EVENT DETAILS COMING SOON

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