Most people think that active listening is simply opening our ears to hear what someone is saying to us, and then asking them questions. But there’s so much more to listening than that.

In this brand-new book from bestselling author and employee engagement expert Heather R Younger, you’ll discover a proven model that will transform how you approach listening at work, so that your employees and customers feel heard, understood, and valued.

As Heather says, “When we listen to someone, it’s a gift. It’s worth it to us, then, to get this listening thing right, because it has the potential to heal so many of the divides between us.”