Become a

Art of Active Listening

Transform Organizational Culture From The Inside Out

Transforming culture isn’t difficult if you have the rightsupport.

  • Are you overwhelmed with possibilities but don’t know where to start?
  • Do you struggle internally to get everyone on the same page?
  • Think you don’t have time to create lasting change?

Become a high-value leader who champions change in your organization through effective and caring leadership.

1. Do more in less time.

Active listening allows you to have the framework necessary in all areas of your life to truly understand what you are being told so you can respond or act in the most productive manner possible.

2. Develop new leadership skills.

Manage your team and/or clients more successfully because they feel heard and engaged.

3.  Increase revenue.

Shorten the time from initial sales call to signed contract, because you truly understand and can speak to the needs of your client.


How Many Employees Feel Engaged at Work?

What Makes Us Different?

Certified Art of Active Listening Facilitators™ (CAALF) are trained on how to develop the skill of active listening that allows you to get to the root of all problems affecting employee and customer loyalty: so people at work feel seen and understood and customers stay.

Becoming a CAALF™ gives you the opportunity to have:

  • Happier employees and improved retention rates
  • Loyal customers and increased revenue
  • Improved overall productivity
  • Higher profits

You will walk away from the 2-day certification experience armed with the knowledge and Certified Art of Active Listening  Facilitator - CAALF™ credentials to start booking trainings right away.

Plus! Your certification can be used in any industry and stays with you if you change jobs or companies.

As a Certified Art of Active Listening Facilitator, you’ll know the full framework and be equipped to conduct active listening workshops within organizations. You will also have access to one of the world’s leading authorities on listening at work: Heather R Younger, J.D., CSP.

Plus, you get all the resources and community you would expect from a training and development firm focused on creating a culture of belonging through the power of listening. Heather’s team at Employee Fanatix will help you get farther faster than you could alone.

How We Support You:

  • Immersive Train the Trainer Mastermind Event Lead by Heather Younger 
  • Ongoing Support 
    • Guidance and Counsel with Heather R Younger
    • Quarterly Webinar with Q&A or Hotseat 
  • Supporting Materials 
    • Listening Assessment 
    • Workshop Slides
    • Facilitator Guide
    • Checklist for 1:1 Coaching Pre-Workshop & Post-Workshop
    • Art of Active Listening Certified Badge to Add To Your e-signature
    • Use of CAALF™ credential
    • Marketing Materials 
      • Internal / External Email for Buy-In
      • Video Example of What To Expect 
    • Wholesale Pricing on Bulk Print Book Orders
  • Access to Private Community of Facilitators

Member of SHRM? Earn 7 PDC credits.

Transform the way YOU think about creating lasting change.

Meaningful work starts with recognizing the gap between where you are and where you want to be as an organization and taking the right action to do something about it.

Transform the way your employees feel about work.

Being a caring leader requires active listening skills that ensure everyone at work feels heard and valued.

Transform YOUR future with a certification that goes with you.

Your Active Listening Certification goes with you as a life-long skill you will use at work and in your personal life to ensure everyone feels like they belong.


Why The Art of Active Listening Matters

Step 1 - Recognize the Unsaid

Step 1

Step 1

Recognize the Unsaid


Pick up on important signals.

Notice where words and actions don’t match up, and show an openness to hear the hard things. Prepare to create safe spaces in which to listen.

Step 2 - Seek to Understand

Step 2

Step 2

Seek to Understand


Capture insights & emotions.

Through surveys and listening sessions, gain deep, valuable insights about what team members actually want and need.

Step 3 - Decode

Step 3

Step 3



See a complete picture.

A data-driven approach that shows you what is disempowering your employees and identifies which changes are most likely to have the greatest impact.

Step 4 - Act

Step 4

Step 4



Capture hearts and minds at every level.

Leveraging insights from prior steps, turn data into an inclusive and collaborative strategic plan built with your employees.

Close the Loop

Step 5

Step 5

Close the Loop


Connect the dots...

by sharing what you’ve heard and the actions you’re taking. Teams that feel valued, heard, and included own more, give more, & perform better.

Cycle of Active Listening Copyright 2023 • Heather R Younger • All Rights Reserved

The Certified Art of Active Listening Facilitator Program is my invitation to you to join me on this journey of creating a culture of belonging through caring leadership.

As a Certified Art of Active Listening Facilitator, you will transform your organizational culture into a culture of belonging from the inside out. All of our teachings are based on the 5-step Cycle of Active Listening™ process developed by Heather R Younger, J.D., CSP. Investment is $3,600.
  1. You will attend a 2 day in-person training led by Heather R Younger and receive a deep understanding of the active listening process.
  2. We will guide you down the path to achieving the certification designation using our guides, materials, resources, and supporting virtual trainings.
  3. You will complete an active listening assessment, present an understanding of the content, and get on-the-spot feedback. 
  4. If qualified to pass, you will leave the 2-day event certified and fully supported to get to work creating lasting change in your organization.

Let's Connect About How Certification Could Work For You

Independent Consultant

I am an independent HR, leadership, sales, or business consultant with my own practice and would like to become a Certified Art of Active Listening Facilitator™ to bring the experience to my client base and own business.

Internal Changemaker

I am a driven and motivated employee or leader of a company who cares about creating magnetic cultures. It is important to our organization's success overall that people feel seen, heard, and valued.

Strategic Partner

I am interested in learning how to partner with Heather R Younger in spreading awareness of the power of active listening and bringing more people to the table to become Certified Art of Active Listening Facilitators™.

Contact (#8) Certification

Complete the form below to get information about the next cohort. Investment is $3600. Payment plan available.

Your powerful personal transformation is about to begin. Discover what is possible for you and your people at work.

Who Should Become A Certified Art of Active Listening Facilitator?

  • HR and Learning and Development Leaders who want to shape the employee experience improving recruiting and retention outcomes.
  • Sales Leaders who want to build successful teams that are cohesive, loyal, and committed to hitting goals. Prospects will feel the difference and clients will respond with more loyalty.
  • Operations & Customer Service Leads who want to ensure customers feel valued and improving brand loyalty.
  • Dedicated Leaders who want to improve workplace culture by ensuring every person belongs.
  • Coaches, Consultants, & Trainers who want to become better communicators, lead their clients more effectively, and improve outcomes for those they work with.