Transforming culture isn’t difficult if you have the rightsupport.
Become a high-value leader who champions change in your organization through effective and caring leadership.
1. Do more in less time.
Active listening allows you to have the framework necessary in all areas of your life to truly understand what you are being told so you can respond or act in the most productive manner possible.
2. Develop new leadership skills.
Manage your team and/or clients more successfully because they feel heard and engaged.
3. Increase revenue.
Shorten the time from initial sales call to signed contract, because you truly understand and can speak to the needs of your client.
How Many Employees Feel Engaged at Work?
What Makes Us Different?
Certified Art of Active Listening Facilitators™ (CAALF) are trained on how to develop the skill of active listening that allows you to get to the root of all problems affecting employee and customer loyalty: so people at work feel seen and understood and customers stay.
Becoming a CAALF™ gives you the opportunity to have:
- Happier employees and improved retention rates
- Loyal customers and increased revenue
- Improved overall productivity
- Higher profits
You will walk away from the 2-day certification experience armed with the knowledge and Certified Art of Active Listening Facilitator - CAALF™ credentials to start booking trainings right away.
Plus! Your certification can be used in any industry and stays with you if you change jobs or companies.
As a Certified Art of Active Listening Facilitator, you’ll know the full framework and be equipped to conduct active listening workshops within organizations. You will also have access to one of the world’s leading authorities on listening at work: Heather R Younger.
Plus, you get all the resources and community you would expect from a training and development firm focused on creating a culture of belonging through the power of listening. Heather’s team at Employee Fanatix will help you get farther faster than you could alone.
How We Support You:
- Immersive Train the Trainer Mastermind Event Lead by Heather Younger
- Ongoing Support
- Guidance and Counsel with Heather R Younger
- Quarterly Webinar with Q&A or Hotseat
- Supporting Materials
- Listening Assessment
- Workshop Slides
- Facilitator Guide
- Checklist for 1:1 Coaching Pre-Workshop & Post-Workshop
- Art of Active Listening Certified Badge to Add To Your e-signature
- Use of CAALF™ credential
- Marketing Materials
- Internal / External Email for Buy-In
- Video Example of What To Expect
- Wholesale Pricing on Bulk Print Book Orders
- Access to Private Community of Facilitators
Member of SHRM? Earn 7 PDC credits.
DISCOVER HOW TO POSITION YOURSELF AS A HIGH-VALUE LEADER.
Why The Art of Active Listening Matters
Cycle of Active Listening Copyright 2023 • Heather R Younger • All Rights Reserved
HOW IT WORKS
As a Certified Art of Active Listening Facilitator, you will transform your organizational culture into a culture of belonging from the inside out. All of our teachings are based on the 5-step Cycle of Active Listening™ process developed by Heather R Younger.
You will attend a 2 day in-person training led by Heather R Younger and receive a deep understanding of the active listening process.
We will guide you down the path to achieving the certification designation using our guides, materials, resources, and supporting virtual trainings.
You will complete an active listening assessment, present an understanding of the content, and get on-the-spot feedback.
If qualified to pass, you will leave the 2-day event certified and fully supported to get to work creating lasting change in your organization.
I've come to understand that leadership revolves around effective communication, a growth mindset, and empathy. When I learned Heather was developing a program on active listening, I was all in – no questions asked. Heather's 5-step framework for the Art of Active Listening is not only clear but also informed by data from employee surveys and workshop feedback."
MIKE CHANAT | Transformative EMS Leader, Founder of Mike Chanat Leadership
The model and coursework, delivered in an engaging classroom experience, will give you the tools you need to transform the way you connect with others. As a facilitator who is often tapped by people-first teams and organizations going through change, I'm thrilled to be able to offer the Art of Active Listening to my clients."
JEN FOX | Founder of OrgSavvy, Speaker, Facilitator & Coach
From my perspective, the key part of the certification process is having direct access to Heather where she can provide feedback, coaching and guidance to help you to level up your presentation style and feel confident when delivering active listening workshops within your own environments. If you are looking to invest in yourself and your team where individuals feel that they belong and that they matter, this certification is for you.”
LAURENT PIERRE JR. | Senior Vice President, Global Customer Support NielsenIQ
“Right from the beginning, the course exceeded my expectations. The course was thoughtfully structured, providing a seamless progression that catered to both novices and seasoned facilitators and trainers.
Heather is an expert when it comes to developing a listening culture in an organization. Her expertise was evident as each module was interesting and any complex concepts were accessible and engaging.
What truly sets this course apart is its emphasis on practical applications that can be used by facilitators.
CHRIS MCCAULEY | Founder & Owner at MCAVOY Inc.
“Applying the well-researched insights in my own communication choices led to immediate gains for me personally and professionally. I have his is no small skill. It is powerful. It is impactful. It is world changing. And, if you have the opportunity to get that for yourself and equip others, why would you even consider passing it up? Whether you are the leader of an organization or an individual contributor, leading from the bleachers the course offers tools and skills that will help you and other shape you culture and your futures with purpose and positive intent.”
KAYDIE PASCHALL | Learning Experience Consultant at Christian Care Ministry
Who Should Become A Certified Art of Active Listening Facilitator?
- HR and Learning and Development Leaders who want to shape the employee experience improving recruiting and retention outcomes.
- Sales Leaders who want to build successful teams that are cohesive, loyal, and committed to hitting goals. Prospects will feel the difference and clients will respond with more loyalty.
- Operations & Customer Service Leads who want to ensure customers feel valued and improving brand loyalty.
- Dedicated Leaders who want to improve workplace culture by ensuring every person belongs.
- Coaches, Consultants, & Trainers who want to become better communicators, lead their clients more effectively, and improve outcomes for those they work with.