At a recent event where I was speaking about How to Create a Culture of Listening, one woman stopped me to compliment my presentation. Then, she said, “I was just talking to a coworker, and we think that we all have a responsibility to be heard. Not just that others have a responsibility to listen … Read more
The other day, I woke up at 3 A.M. to take my husband to the airport. About halfway through our journey onto the tollway, we saw a slight slowdown in traffic because of a work truck with flashing lights, which caused us to slow down for just a couple of minutes. There’s a moment, and … Read more
There are so many options out there for professional growth and certification programs, but to me, there’s one thing that truly stands out—long-lasting impact. Today, I’m thrilled to unveil the unique story behind the creation of our Certified Art of Active Listening Facilitator program. With a strong foundation in workplace culture and employee engagement, this … Read more
When thinking about mastering the art of attention and finding the ability to overcome distractions, what is the first thing that comes to mind? How do you go about overcoming the challenges that distractions may bring you? What impact does the way we communicate with or without distractions have on the people around us? When … Read more
What comes to mind when you think of inclusive leadership within the workplace? If you have been reading my work or watching my videos, you know that I think inclusion starts with active listening. My latest book is dedicated to clarifying and simplifying this topic. When I think of inclusion, I also think of allowing … Read more
In any workplace, there is nothing more essential than feeling like you are part of a team. We all want to feel connected and valued by our colleagues. However, have you ever experienced the use of the term “family” to describe your organization? While it may seem like a heartwarming concept at first, it can … Read more
Did you know that one of the biggest sources of frustration in the workplace is feeling unheard and undervalued? This insight came to me when I stumbled upon an influencer’s poll where over a million followers voted on the most frustrating thing about work. The top two answers were centered around the theme of *not … Read more
Are you looking to expand your skill set as a leader in the finance world? It’s no surprise that successful leadership demands more than just knowledge of the industry – it requires knowing how to build relationships, develop strategies, and most importantly, understand what it takes to gain trust. I recall a time when I … Read more
On the plane about to take off, I’m sitting in the exit row, and the flight attendant asked us, “Are you ready, willing, and qualified to assist in case of an emergency landing?” Hmmm, I thought. Qualified? I have never had to reload an entire plane because of an emergency landing before. How could I … Read more
When you think of the word “productivity,” what comes to mind? Do you see yourself being more productive, or do you see it as something that only some people can achieve? For many people, productivity is not a skill that they have mastered. They can never get anything done and always feel like they are … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
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Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.
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