Active Listening

This One Career Skill Could Change Your Life!

Subscribe to the Leadership with Heart Podcast!   In a world filled with noise, true connection is often drowned out by the clamor of our own thoughts, biases, and assumptions. But what if I told you that within the quiet art of active listening lies the power to transform not only your leadership but your … Read more

The Power of Active Listening Combating Assumptions and Bias

Subscribe to the Leadership with Heart Podcast!   In today’s fast-paced work environments, it’s all too easy to jump to conclusions based on appearances or past experiences. However, this can lead to misunderstandings and biases that negatively impact our relationships and productivity. To combat these issues, active listening and Caring Leadership are essential. The Importance … Read more

The Role of Active Listening When Undergoing Organizational Change 

Subscribe to the Leadership with Heart Podcast! Some years ago, I was leading customer experience for an organization, and they decided to reorganize. This is a common thing as organizations look to increase efficiencies, reduce costs, and improve customer experience. Like with most changes that seem to come on without warning, this change made employees … Read more

Framework for Success: How to Guide Change Effectively

Are you ready to revolutionize your leadership style and foster positive change within your organization? If you find yourself grappling with the challenge of uniting your team or addressing pervasive issues such as employee disengagement and a culture of isolation, there’s a transformative solution waiting for you: become a Certified Art of Active Listening Facilitator. … Read more

What Will Your Leadership Legacy Be? 

At some of my keynote presentations on Caring Leadership, I ask the audience if they remember the person who made them feel small and inconsequential to what was happening at work. They slowly raise their hands. Then I ask the opposite. “How many of you remember the person who made you feel like you could … Read more

Being Heard: A two-way street  

At a recent event where I was speaking about How to Create a Culture of Listening, one woman stopped me to compliment my presentation. Then, she said,  “I was just talking to a coworker, and we think that we all have a responsibility to be heard. Not just that others have a responsibility to listen … Read more

A Custom Roadmap to Better Active Listening 

I like to lead by example, and in my talks I focus heavily on the fact that we all have the ability to create more robust workplace cultures by being active listeners. As a workplace expert and CEO of a consulting company that focus on creating GREAT workplaces, I have learned that the key is … Read more

Do You Listen to Respond or Do You Listen to Understand?

Did you know that one of the biggest sources of frustration in the workplace is feeling unheard and undervalued? This insight came to me when I stumbled upon an influencer’s poll where over a million followers voted on the most frustrating thing about work. The top two answers were centered around the theme of *not … Read more

The Power of Empathy in Leadership: Building Stronger Connections with your Team

Empathy is a powerful tool for building stronger connections with your team. As a leader, when you show empathy, you demonstrate that you care about your team members and understand their perspectives. This helps to create a positive work environment where people feel valued and supported, leading to increased productivity and job satisfaction. Empathetic leaders … Read more

Using Active Listening to Avoid Miscommunication in the Workplace

Active listening is a great way to reduce miscommunication at work, and it’s not hard to learn. I remember in the past noticing a team member was sitting around me, seeming anxious or not themselves. I decided to invite her to my office and close the door, I just asked “what could be going on, … Read more


Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Heather is a Workplace Culture Expert


CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.


The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!


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