A Custom Roadmap to Better Active Listening 

I like to lead by example, and in my talks I focus heavily on the fact that we all have the ability to create more robust workplace cultures by being active listeners. As a workplace expert and CEO of a consulting company that focus on creating GREAT workplaces, I have learned that the key is active listening.

Are you ready to join the active listening movement that has proven to be effective throughout all kinds of workplaces around the world? My consulting company, Employee Fanatix, is excited to guide those who are interested in changing their workplace for the better with our upcoming product releases. Each of these products has one goal—improve workplaces. We want to help transform good workplaces into great ones. We do that by helping organizations take the time to truly listen to their colleagues, customers, and employees, in order to build trust, strengthen relationships, and foster a more collaborative and productive work environment.

2023 is a big year for us, and I’m so excited to share more about what’s coming next. Below is a defined roadmap to transforming your workplace into one where everyone feels heard, valued and understood.

The Art of Active Listening

This year I published my third book, The Art of Active Listening. I wrote this book because most people think that active listening is simply opening our ears to hear what someone is saying to us, and then asking them questions. But there’s so much more to listening than that.

In my brand-new book, you’ll discover a proven model that will transform how you approach listening at work so that your employees and customers feel heard, understood, and valued.

“When we listen to someone, it’s a gift. It’s worth it to us, then, to get this listening thing right, because it has the potential to heal so many of the divides between us.”

This book is the first step in becoming an active listener. This book is crucial in your journey to active listening, because once you’ve mastered how to truly listen yourself, you can bring active listening into your organization and have an even bigger impact. Once you’re ready to take what you learned in the book to the next level in your workplace, you’ll benefit from my Active Listening Workshops.

If you are looking to improve your communication skills and create a culture of trust and collaboration, but you think your organization isn’t open to that right now, then a private workshop would be beneficial to you. A private workshop would allow you to focus on your personal needs and goals, and you would receive personalized feedback from me. This can be a much more effective way to learn and grow than trying to do it on your own. You can find out more about here.

Active Listening Workshops for Teams

If you do think that your organization would benefit from implementing a workplace culture that focuses on actively listening, a workshop with professional help for you and your organization is recommended. This means that as a leader, you understand the importance of effective communication, and the Art of Active Listening book has given you a solid foundation. But now it's time to hone your skills and take them to the next level. A workshop with expert guidance can help you and your team discover new strategies for better communication and problem-solving. So why wait? Sign up for a workshop today and take the first step towards becoming a powerful, impactful leader.

If you don’t have the time or budget for a workshop but still want to deepen your knowledge and skills, then keep an eye out for our LinkedIn Learning courses in Q3 of this year.

LinkedIn Learning Courses

I am so excited to share that I will be collaborating with LinkedIn again to bring you courses on Active Listening and Communication for Managers. With a focus on communication within organizations, these courses will not only strengthen your existing knowledge, but also introduce new ideas and strategies for effective communication. My goal with these courses is not only to share my expertise, but to do it in a friendly and inspiring way that keeps you engaged throughout. Whether you're a seasoned leader or just starting out, these courses will provide valuable insights that you can immediately apply to your work.

If you feel connected to this movement and want to keep spreading the ideas of active listening, then keep your eyes peeled for our verified facilitator offering coming soon!

Active Listening Certification

Our new Certified Active Listening Facilitator Program may just be what you need to take your skills to the next level and inspire others to do the same. Imagine being able to help organizations improve their communication, relationships, and productivity by teaching them the art of active listening. This program will equip you with the knowledge and tools needed to guide others toward becoming active listeners. So get ready to embark on an exciting journey of growth and empowerment, and become the active listening leader you were meant to be!


Are you a leader who wants to make a lasting impact within your organization? Do you strive to be an active listening champion, while inspiring others to follow in your footsteps? With our certification program, you can teach the 5 key steps to effectively utilize active listening and create a positive work environment for all team members. By becoming a certified active listening facilitator, you'll provide the tools and knowledge needed for team members to connect with one another and with customers. Your workplace will become a shining beacon for others to follow, and team members will not only want to stay, but customers will want to continue to join.

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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Heather is a Workplace Culture Expert


CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.


The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!


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