As a diversity, equity, and inclusion consultant, my clients often ask me, “what does inclusion mean?” But the more apt question would be, “what does inclusion mean to you?” We each carry within ourselves entirely unique backgrounds and identities, and those subjective experiences invariably determine what we consider truly inclusive environments. As a result, inclusion … Read more
After a lifetime of trying to minimize my difference—the difference between me and my white mother, the difference between me and my coworkers, the difference between me and other thought leaders—I am now being pulled out of the shadows and into the spotlight to share my story. These past few years, I’ve felt compelled to … Read more
The other day, I was picking up an order from a deli for my mother, who had ordered ahead of time. I didn’t realize the order was set for a later pick up time, so I arrived, and it wasn’t ready. When I told them that I had traveled 45 minutes and was wondering if … Read more
Chances are that if you hold a leadership position, you’ve seen your team members weather incredible highs and disappointing lows throughout your time together. However, when those emotional valleys seem to last longer than usual, you may be witnessing employee burnout. What is employee burnout? Burnout was first coined by psychologist Herbert Freudenberger in the … Read more
Yesterday, my family and I went to the pumpkin patch. We went through a complicated selection process, picking up different pumpkins and testing them for size, weight, shape, color, cleanliness, overall appearance, and more. We debated if this particular pumpkin was too green, or if this one was too round, or if this one was … Read more
I’m often asked where I find my inspiration. Unfortunately, there’s no simple answer. Of course, I am always inspired by my work, my clients, and the diverse people I connect with every day. I even find there’s nothing more motivating than helping others overcome obstacles, enhance their organizations, and achieve their goals. However, caring leaders … Read more
In the countless interviews I’ve conducted with leaders as part of my podcast, Leadership with Heart, I’ve grown to appreciate the multitude of leadership styles my guests bring to the table. I’ve learned through these dialogues that no two people lead in the same exact way, and that it’s these differences that make the workplace … Read more
When it came to writing my upcoming book, I kept circling back to one phrase in particular: “caring leadership is more art than science.” Why art? When we think of art, we think of creativity, innovation, risk-taking, and resourcefulness. Art challenges, motivates, and excites us, and even pushes us out of our comfort zones at … Read more
In my upcoming book, The Art of Caring Leadership, I speak to the importance of leading the whole person, and not just the face value of the employee that shows up to work every day. Often I witness managers “handle” employees through a narrow lens of their performance inside the workplace without ever considering them … Read more
One of the most common Achilles’ heels I see in managers is their tendency to micromanage every move of their team. Though this drive to nitpick often stems from perfectionism and a detail-oriented work ethic (which are otherwise advantageous characteristics in the workplace), micromanaging ultimately curbs employee loyalty since it hinders their ability to think … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
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Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.
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