inclusion

Bezos v. Jassy Meets Caring Leadership

amazon jeff bezos leaders leadership

Amazon, the customer, then the Employee-Is it Worth it? Jeff Bezos, the business tycoon and founder of Amazon, stepped down as CEO on July 5. The reins are now in the hands of Andy Jassy. I recently was a guest on the Bloomberg Business podcast and had the pleasure of discussing my advice to Andy Jassy. My … Read more

On the Basis of Politics

politics monica thornton heather younger

The Loophole In 2018, the movie “On the Basis of Sex” was released. In following the story of Ruth Bader Ginsburg, it reveals how one woman and her husband derailed sex-based discrimination within our country’s legal and political system. It all started with one case, a loophole if you will. Ruth and her husband take … Read more

Authenticity, but Only if You’re Kind

authenticity workplace kind

Authenticity: Yay or Nay? Do you ever encourage authenticity in the workplace but wonder if maybe it’s too much? By this, I mean, have you encountered people in your lives who are authentically just not the best? Another term for the people I’m thinking of is “jerks”. How do you reconcile authentic behavior at work … Read more

3 Essential Steps to Create a Workplace of Belonging

us belonging workplace heather younger

A Poll Have you ever felt like you don’t belong somewhere? Have you experienced a panic-inducing bout of imposter syndrome? Been the black sheep of the group? Or even been verbally or physically excluded from a place or situation? Had no sense of belonging? I’d bet my bottom dollar the answer to at least one … Read more

Do’s and Don’ts of Leadership

do's and don'ts

I recently was speaking to a former client of mine. As we caught up on this and that, we began talking about her transition into a leadership role. She mentioned how she kept reflecting on all the previous managers she’d reported to as she was mentally preparing to step into her new role. She thought … Read more

Managers vs. Leaders: What’s the Difference?

leader alone chess

Perhaps you bear the title of “manager” and with it a load of responsibilities, I’m sure. Maybe you manage a product, systems, and processes or a team of people. Your days might consist of making one business decision after the next as you try to guide your company towards success.  Merriam Webster defines a manager as “one … Read more

Remote Work Culture: A Stronger Connection than Your Wifi

woman with a dog at home remote work

No Such Thing as a Normal Zoom Call Almost every Zoom call I’ve been on this year has been quietly interrupted by my dog. The door in my basement office opens slowly and no one visibly comes through it, but down there under the desk Alex snuggles up around my ankles. And on many of … Read more

What Triggers You?

triggers

Have you ever been asked what are your biggest pet peeves? One of my employees was just asked this recently, and mentioned that it’s a question posed to her quite often. Pet peeve is just a more common and light-hearted term for something we all experience, triggers. On our HR Community Hour last week, we … Read more

Caring Leadership Includes Everyone

caring leader woman

I often hear people say, “Oh, I am not a leader yet.” Then, I promptly stop them in their tracks to let them know that everyone leads someone, whether with or without a manager title.  Leading has a lot less to do with a title and more to do with the impact we have on … Read more

Modeling Caring Leadership Behaviors in Hard Times

caring leadership behaviors

If you’ve been following my blog or my journey, or if you just found me, you may have heard that on Tuesday, April 13th, I published my second book, The Art of Caring Leadership: How Leading with Heart Uplifts Teams and Organizations. And, while I’ve written about Caring Leadership extensively in the past, today I … Read more

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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Creating a Culture of ListeningTM is Heather's Specialty

She's the...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A diversity, equity, & inclusion strategist

An expert in creating safe spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on culture, workplace engagement, and employee retention.

The Cycle of Listening

The Cycle of Active Listening

Create a listening culture that elevates the employee experience.

Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.

  • Understand why listening is the key to employee engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

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