Retail & CPG Keynotes
MICHELLE KHIDER
DIRECTOR
ANDRONICO’S MARKETS / SAFEWAY
Trusted By
organizations navigating pressure, change and uncertainty at scale
The Customer Experience Starts Long Before the Customer Walks In.
Retail and consumer organizations operate through constant change, thin margins, frontline pressure and rapidly shifting customer expectations. Heather helps leaders build cultures employees can feel and customers eventually experience.
Whatever Employees Experience Eventually Shows Up Somewhere in the Customer Experience.
Disconnected teams, inconsistent leadership and unclear priorities do not remain behind the scenes forever. Heather helps retail and CPG leaders strengthen the trust, communication and accountability that connect workplace culture to execution and customer experience.
What Human Resources & People Leaders Bring Heather In to Help Solve
Leadership Challenges in Retail & CPG
Workforce Turnover
Strengthen the conditions that help people stay, contribute and grow.
Customer Experience
Connect employee experience to the customer experience through stronger leadership and trust.
Accountability
Set clear expectations while preserving trust, communication and team connection.
Leadership Consistency
Create more consistent leadership experiences across stores, regions and functions.
Frontline Engagement
Help frontline teams feel heard, connected and equipped to deliver under pressure.
Change & Growth
Help teams navigate expansion, new expectations and operational change with clarity.
KEYNOTES FOR RETAIL & CPG
KEYNOTES FOR RETAIL & CPG
Frequently Asked Questions
Build the Culture Behind the Experience You Want Customers to Remember.
Build the Culture Behind the Experience You Want Customers to Remember.
Your Business Understands Risk. Your Leaders Still Have to Help People Move Through It.
Heather’s keynotes help retail and consumer organizations strengthen leadership, culture, listening and team performance in environments where employee experience and customer experience are tightly connected.
Who Heather Works With
- Retail Executives
- Store & Field Leaders
- Consumer Brands
- Operations Teams
- People Leaders
- Customer Experience Teams
- Retail Associations
Retail Can Automate Transactions. It Cannot Automate Trust.
Technology will change how consumers buy. Leadership still determines whether employees care enough and feel empowered enough to deliver something better than a transaction.
Help leaders strengthen trust, communication and accountability so employees can deliver the experience your customers expect.
MORE WAYS
to work with Heather
Most speakers arrive, deliver, and leave.
Heather partners with you before, during, and after.
NEW for 2026: Spark Style Sessions
A high-impact format designed for busy agendas. Heather delivers a focused 15-minute keynote, then transitions into a moderated conversation with one of your leaders. They ask her specific questions tailored to your audience, your industry, your challenges. It's organic, customized, and gets people engaged without monopolizing your agenda.
I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.
Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.
Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.
During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.
Then I saw their faces.
The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?
That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.
Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.
Contact Heather Today!
+1 (720) 295-1194
+1 (720) 295-1194