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Seeking to Understand When Things Get Heated

conflict resolution

You likely read this title and thought, “Sure, seeking to understand is easy when things are calm, but how does this active listening thing differ when trying to understand someone when one of us is angry?” Great question! It can certainly be difficult to step back and assess the situation when emotions are awry, especially … Read more

Overcoming Isolation When Working Remotely

overcoming isolation remote work

In the midst of Covid-19, a vast majority of leaders transitioned employees from a face-to-face environment to working virtually and for many, that became permanent. In the beginning, I think we could all agree that it was a bit of relief being home with the unknown balance of the world, but fast-forward a few years, … Read more

Self-Awareness Test – Are You Open to Hearing the Hard Things?

open to hearing new things

I was speaking with someone recently who had expressed to me that a few employees at their job were so unhappy that they were staging a walkout. They felt underpaid, their voices unheard, and just felt a general lack of appreciation. So this team member went to management to let them know what was about … Read more

Leadership 101: Don’t Make ASSumptions

leadership

What They Don’t Tell You I recently had a fellow leader recall a time when a team member of his who he assumed wanted to be promoted and move up within their organization. When they finally had the chance to sit down and chat about it together, she expressed to him that she had changed … Read more

Seen & Unseen Disabilities in the Workplace

the seen and unseen disabilities at work

What Isn’t Seen Disabilities in the workplace, both seen and unseen, can often leave us wondering how to lead our people in the most effective and supportive way. Especially when they’re visibly going through a rough patch. One leader shared with me that when he discovered one of his employees was struggling with anxiety, he … Read more

Transformation: It Starts With You!

transformation

Through the COVID-19 crisis and the racial unrest, there are two main ways of thinking: Let’s hunker down and wrap our arms around the status quo, or let’s jump in and go for extreme amounts of transformation. The latter thinking can debilitate some and make them retreat into the first way to thinking very quickly. … Read more

What We Do Not Understand Can Hurt Us.

understand

“Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.” Mari Curie   Given the recent tragedy surrounding George Floyd’s death, I realize more than ever that what we do not understand can hurt us. This past week, I … Read more

Employee Well-being: Showing That You Care During a Pandemic.

Employee well-being

  {Guest post by Cynthia Grant, PhD, MBA, LCSW, Chief Clinical Officer, AllHealth Network}-Leadership with Heart podcast episode #85 Introduction to my employee well-being WHY. Here’s my truth. I really, genuinely, whole heartedly care about my employees. I am a psychotherapist by training now working as a leader at a behavioral health organization, but that’s … Read more

Change Your Language Change Your Life.

Change Your Life

Every time I hear the word, “crisis”, my skin crawls. I know that this is technically a crisis, but do we have to keep using that word for everything that is happening around us during this Corona Virus stay-at-home time? How do you feel when people describe what is happening to all of us as … Read more

podcast

Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Heather is a Workplace Culture Expert

She's...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.

Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!
720-295-1194

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