How to Recruit the Best Talent

159: Leaders with Heart Put Their Hearts into Their Work and Find Joy

Subscribe to the Leadership with Heart Podcast: In this episode, Heather interviews Nick Mehta, CEO of Gainsight, The Customer Success Company. Nick shares about his values and the values of his company. Values such as putting people first, beginner’s mind, childlike joy, and more. These qualities shine in Nick’s character throughout the episode, as his … Read more

95: Leaders With Heart Care For The Whole Person That They Lead

Subscribe to the Leadership with Heart Podcast: In this episode, Heather speaks to Jennifer Fairweather, Chief Human Resources Officer at Jefferson County in Colorado about her leadership style, her drive to lead, and her struggles with facing conflicts head on while still showing care for her people and coworkers. Key Takeaways: Give people space to … Read more

91: Leadership with Heart Are Open To All Feedback

Subscribe to the Leadership with Heart Podcast: In this episode, Heather speaks with Jo-Ann Robertson, CEO of Ketchum, in the UK. Jo-Ann shares what drives her to lead, her unabashed desire to lead from the front with a team, her experience when she was not the best version of herself, and what she thinks leaders … Read more

Four Ways Hiring the Wrong Manager Ruins Employee Morale

Years ago, I worked in an organization with a senior manager whose very presence ruined employee morale. I saw the carnage he left around him. I also saw how the employees felt helpless to do anything about it. Below are three concerning ways that hiring the wrong managers can ruin employee morale and increase employee … Read more

81: Leaders With Heart Embrace The Mess Of Humanness In The Workplace

Subscribe to the Leadership with Heart Podcast: In this episode, Heather speaks with Phil Burgess, Chief People Officer of CSpace about his leadership philosophy, his stories about the messiness that happens in the workplace, his experience when he was not a shining example of leadership with heart and what he did to move out of … Read more

Leaders: Do You Personify Your Own Message?

      Authenticity is the alignment of head, mouth, heart, and feet – thinking, saying, feeling, and doing the same thing – consistently. This builds trust, and followers love leaders they can trust.-Lance Secretan   Last night, I watched a special on The History Channel that highlighted President Obama’s presidency. It was very well … Read more

#1 Reason to Craft a Compelling Customer Experience Vision, Now!

  [pullquote align=center] In order to carry a positive action we must develop here a positive vision.-Dalai Lama [/pullquote]     I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the … Read more

Want to Be Nordstrom-like? Are You Up To It?

I recently spoke with a prospective client who told me that his organization was aiming to be the “Nordstrom” of their industry. In my position, I hear this a lot. To be clear, getting to be the Nordstrom of any industry does take intentional focus and action. It is also not easy to achieve. What … Read more

Surprising Insights from my Zappos Interview

  This is the 1st article in a 3-part series where I share my interview with Zappos’ leader of training and development, Richard Hazeltine, as part of my focus on what it takes to create customers and employees positively fanatical about your brand. I reached out to Rich after noticing that not only does he … Read more

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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Creating a Culture of ListeningTM is Heather's Specialty

She's the...

CEO of Employee Fanatix

A leading employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A diversity, equity, & inclusion strategist

An expert in creating safe spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on culture, workplace engagement, and employee retention.

The Cycle of Listening

The Cycle of Listening

Create a listening culture that elevates the employee experience.

Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.

  • Understand why listening is the key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

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