In this episode, Heather interviews Nick Mehta, CEO of Gainsight, The Customer Success Company. Nick shares about his values and the values of his company. Values such as putting people first, beginner’s mind, childlike joy, and more. These qualities shine in Nick’s character throughout the episode, as his passion for leadership and doing good becomes … Read more
Subscribe to the Leadership with Heart Podcast: In this episode, Heather speaks to Jennifer Fairweather, Chief Human Resources Officer at Jefferson County in Colorado about her leadership style, her drive to lead, and her struggles with facing conflicts head on while still showing care for her people and coworkers. Key Takeaways: Give people space to … Read more
In this episode, Heather speaks with Jo-Ann Robertson, CEO of Ketchum, in the UK. Jo-Ann shares what drives her to lead, her unabashed desire to lead from the front with a team, her experience when she was not the best version of herself, and what she thinks leaders like us need. Key takeaways: All feedback … Read more
Years ago, I worked in an organization with a senior manager whose very presence ruined employee morale. I saw the carnage he left around him. I also saw how the employees felt helpless to do anything about it. Below are three concerning ways that hiring the wrong managers can ruin employee morale and increase employee … Read more
Subscribe to the Leadership with Heart Podcast: In this episode, Heather speaks with Phil Burgess, Chief People Officer of CSpace about his leadership philosophy, his stories about the messiness that happens in the workplace, his experience when he was not a shining example of leadership with heart and what he did to move out of … Read more
Authenticity is the alignment of head, mouth, heart, and feet – thinking, saying, feeling, and doing the same thing – consistently. This builds trust, and followers love leaders they can trust.-Lance Secretan Last night, I watched a special on The History Channel that highlighted President Obama’s presidency. It was very well … Read more
[pullquote align=center] In order to carry a positive action we must develop here a positive vision.-Dalai Lama [/pullquote] I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the … Read more
I recently spoke with a prospective client who told me that his organization was aiming to be the “Nordstrom” of their industry. In my position, I hear this a lot. To be clear, getting to be the Nordstrom of any industry does take intentional focus and action. It is also not easy to achieve. What … Read more
This is the 1st article in a 3-part series where I share my interview with Zappos’ leader of training and development, Richard Hazeltine, as part of my focus on what it takes to create customers and employees positively fanatical about your brand. I reached out to Rich after noticing that not only does he … Read more
Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.
Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.
Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.
From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.
I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.
Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.
Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.
During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.
Then I saw their faces.
The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?
That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.
Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.
Contact Heather Today!
+1 403-398-8488
Contact Heather Today!
+1 403-398-8488