How To Be A Better Leader

#1 Reason to Craft a Compelling Customer Experience Vision, Now!

  [pullquote align=center] In order to carry a positive action we must develop here a positive vision.-Dalai Lama [/pullquote]     I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the … Read more

2 Key Ingredients to Employee & Organizational Success

  [pullquote align=center] The role of leaders is not to get other people to follow them, but to empower others to lead. Bill George [/pullquote]   Some years back, I worked with a teammate who, by her own choice, worked non-stop. No one needed to monitor her coming and going. She was just driven to do … Read more

3 Ways Executive Leaders Fail to Inspire Greatness.

  I have seen my fair share of uninspiring leadership. Many executive leaders want to be known for “bringing out the best” in their leadership teams, but lack three basic ingredients to be able to inspire greatness in their leaders and in the front line.   1. Lack of Vision Leaders want to follow other … Read more

We All Need Someone to Believe in Us

  Have you ever spoken to an audience and at one point in the talk you knew you were speaking to their hearts?   I had that exact scenario happen the other day. I was talking to an audience on Leadership, Recognition and Motivation, and at some point I said, [pullquote align=center] Every one of … Read more

What My 13-Year Old Taught Me About Being Trustworthy

  Do you know who you can trust? Can you be trusted? Merriam-Webster’s online defines Trustworthy as: [pullquote align=center] Able to be relied on to do or provide what is needed or right: deserving of trust [/pullquote]   Just recently, trustworthiness became a big issue with my daughter. If you have read my previous posts … Read more

6 Ways Leaders Can Act More Human

  Working with organizational leaders, front line managers and employees, I often see a huge disconnect between what employees expect from their leaders and what leaders do. A significant part of this disconnect is the fact that many leaders need to act more human with their teams. This list of the 6 things leaders can … Read more

Why Vulnerable Leaders Create Loyal Employees

We often think of leaders as strong and confident individuals whom possess or show very few faults. I would argue that we should turn this idea of leadership on its head. Vulnerable leaders are more beloved. Show more of yourself if you want to connect with and retain your team members. Employees follow vulnerable leaders. They prefer … Read more

#1 Emotion Leaders Have and Really Should Use

    [pullquote align=center] Some people think only intellect counts: knowing how to solve problems, knowing how to get by, knowing how to identify an advantage and seize it. But the functions of intellect are insufficient without courage, love, friendship, compassion, and empathy. ― Dean Koontz [/pullquote]   This quote by Dean Koontz speaks to … Read more

Top Three Mistakes Most Managers Make

[pullquote align=center] Rank does not confer privilege or give power. It imposes responsibility. Peter F. Drucker [/pullquote]   In my role, I often meet with employee focus groups and leaders of organizations. While on one side I am privy to what employees think of their manager’s effectiveness, I also see first-hand some of the key mistakes that … Read more

Want to Be Nordstrom-like? Are You Up To It?

I recently spoke with a prospective client who told me that his organization was aiming to be the “Nordstrom” of their industry. In my position, I hear this a lot. To be clear, getting to be the Nordstrom of any industry does take intentional focus and action. It is also not easy to achieve. What … Read more


Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Heather is a Workplace Culture Expert

She's the...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A diversity, equity, & inclusion strategist

An expert in creating safe spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on culture, workplace engagement, and employee retention.


The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive
Get the Guide
Are you interested in hiring Heather to present at an organization you are associated with?
Are you interested in hiring Heather for consulting services or workshops?

Contact Heather Today!


I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments