At a recent event where I was speaking about How to Create a Culture of Listening, one woman stopped me to compliment my presentation. Then, she said, “I was just talking to a coworker, and we think that we all have a responsibility to be heard. Not just that others have a responsibility to listen … Read more
The other day, I woke up at 3 A.M. to take my husband to the airport. About halfway through our journey onto the tollway, we saw a slight slowdown in traffic because of a work truck with flashing lights, which caused us to slow down for just a couple of minutes. There’s a moment, and … Read more
There are so many options out there for professional growth and certification programs, but to me, there’s one thing that truly stands out—long-lasting impact. Today, I’m thrilled to unveil the unique story behind the creation of our Certified Art of Active Listening Facilitator program. With a strong foundation in workplace culture and employee engagement, this … Read more
I am just about to wrap up a 9-day series of trips through 3 different time zones. I flew from Denver to Houston, which was hotter than I care to remember (like step outside for 10-seconds and realize you cannot breathe so you step back inside until your Uber comes, kind of heat). My time … Read more
When thinking about mastering the art of attention and finding the ability to overcome distractions, what is the first thing that comes to mind? How do you go about overcoming the challenges that distractions may bring you? What impact does the way we communicate with or without distractions have on the people around us? When … Read more
What comes to mind when you think of inclusive leadership within the workplace? If you have been reading my work or watching my videos, you know that I think inclusion starts with active listening. My latest book is dedicated to clarifying and simplifying this topic. When I think of inclusion, I also think of allowing … Read more
When I was on a college visit with my son in NY, we had to navigate through Penn Station, hopping on and off different trains. We stumbled upon one train but weren’t sure if it was the right one. As it left, a kind lady directed us to a faster option. As we climbed the … Read more
In any workplace, there is nothing more essential than feeling like you are part of a team. We all want to feel connected and valued by our colleagues. However, have you ever experienced the use of the term “family” to describe your organization? While it may seem like a heartwarming concept at first, it can … Read more
I like to lead by example, and in my talks I focus heavily on the fact that we all have the ability to create more robust workplace cultures by being active listeners. As a workplace expert and CEO of a consulting company that focus on creating GREAT workplaces, I have learned that the key is … Read more
Did you know that one of the biggest sources of frustration in the workplace is feeling unheard and undervalued? This insight came to me when I stumbled upon an influencer’s poll where over a million followers voted on the most frustrating thing about work. The top two answers were centered around the theme of *not … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
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Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.
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