Whether you have worked your way up the ladder into a leadership role or you took one unexpectedly, it can often be difficult to navigate the waters. A huge piece of that understanding is choosing the leadership style you want to reflect to your people. Finding the leader within you can mean different things to … Read more
This past week, I stumbled upon an old ‘Dear Abby’ type advice column where managers and leaders could submit a scenario about something going on in the workplace to get feedback on how to best handle it. In this case, a leader wrote about how their best employee quit on the spot after being told … Read more
If your leadership values were put on a whiteboard alongside those of other leaders, would your people be able to recognize and match those values to you and pick you out of that lineup? I’ll be the first person to admit that I struggle with rules and guidelines, but one thing I know for sure … Read more
Seek to Give or Get? After reading many books on communication, I’ve noticed that many focus on communicating as a way of securing what we want from others. Oftentimes, these same books highlight the need to listen for what we can ‘get’ out of people, instead of what we can ‘give’ to people by listening … Read more
I remember when I turned in the first draft of my new book, The Art of Active Listening. Most would think I am out of my mind to not only be writing another book but to take a long vacation just days before the first draft was due…but that’s exactly what I did! I needed … Read more
If you’ve read a book with illustrations, oftentimes the drawings visually play out the storyline in place of reading the text. Similarly, our facial expressions can ‘say’ a lot about how we feel and what we think before we even have the opportunity to use our words. Our facial expressions impact our conversations positively or … Read more
I was speaking with someone recently who had expressed to me that a few employees at their job were so unhappy that they were staging a walkout. They felt underpaid, their voices unheard, and just felt a general lack of appreciation. So this team member went to management to let them know what was about … Read more
Taking the Back Seat My family and I were on our way to church this past week, and instead of sitting in the passenger seat, I took the back seat and let my son sit up front due to a leg injury. As we drove, I realized how clearly I could experience the environment in … Read more
“I want to move forward in my career, but I’m too unsure to ask for a promotion.” Or “I want to be a better manager, but it’s hard to change my ways and make people feel heard.” How about “I want to lose weight, but I’m not willing to give up junk food.” Less excuses, … Read more
Imagine you are transported to a place where you have never been before, accessing emotions that another person feels and with the ability to heal them and all while having the ability to return home when you choose. That’s the magical power of empathy. Empathy is the ability to step into the shoes of another to … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
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