129: Leaders with Heart Use Employee Feedback to Improve Themselves

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In this episode, Heather speaks with Scott Miller, EVP of Thought Leadership at Franklin Covey about his leadership style, his drive to lead, and his unique view on leadership and self-awareness.

Key takeaways:

  • As leaders, we must be aware of our shortcomings to truly meet our people where they are.
  • Do your people feel safe to tell the truth about you to your face?
  • Great leaders are more concerned with the right thing than being right.
  • Be the leader who is comfortable with your people eclipsing your leadership.
Listen in and take as much wisdom as you can from this leader with heart!

Scott Miller is a 25-year associate of FranklinCovey and serves as the Executive Vice President of Thought Leadership. 

Scott hosts the world’s largest and fastest growing podcast/newsletter devoted to leadership development, On Leadership. Also, Scott is the author of the multi-week Amazon #1 New Release, Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow, and the Wall Street Journal best-seller, Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team

Previously, Scott worked for the Disney Development Company, and grew up in Central Florida. Scott served under the tutelage of Dr. Stephen R. Covey for close to two decades as a sales producer and sales leader.

He lives in Salt Lake City, Utah, with his wife and three sons.

Cycling Back

I think I am transitioning out of leading people. It’s been a wonderful journey.

[Leadership] can be unrelenting. It can be unrewarding and it’s not for everyone. Not everyone should be a leader and I’m not sure if I should have been a leader early on. I’ve grown and matured a lot. At this stage of my life, I’m very comfortable saying my leadership journey is coming to completion.

I’m going to cycle back into becoming an individual producer. Right now, I’m leading three boys that my wife and I have brought into this world.

Just because you're in the C-suite does not mean you perfected all of the leadership management strategies. – @scottmillerj1 #leadershipwithheart Click To Tweet

Blind Spots

Sometimes, I have extreme courage. I’m too courageous when it comes to calling up people’s blind spots. I don’t let issues linger.  Also, I could use some growth on balancing my courage with my diplomacy or consideration.

It’s your job as a leader to constantly become more self-aware, whether it be through seeking feedback and making it safe for others to tell you their truth about you. I say their truth because sometimes it’s about their ex-boss who sounds like you, or their ex-husband who looks like you. You have to make it safe for others.

What I often do in a conversation is I just ask people what’s it like to work for me, to be in a zoom call with me, to work a trade show booth with me, to go to lunch with me, or to work on a product launch with me. I would  make sure they know that I’m not going to refute, deny, or explain it away. I’m just going to listen and write it down.

Then I would take it a step further. I would show extraordinary levels of vulnerability, and ask them what they think is going on with me when I’m showing those. I’ll ask if I seemed jealous, insecure, unprepared, or threatened. I would roll out some adjectives so that they can share with me what they haven’t felt safe saying before. Occasionally, someone will tell how I react and I become more aware of why I act that way in front of a meeting. It’s insightful.

No one is as self-aware as they think they are. – @scottmillerj1 #leadershipwithheart Click To Tweet

Scott’s best talents are two things: taking nothing and turning it into something, and giving my people feedback on their blind spots. – @scottmillerj1 #leadershipwithheart Click To Tweet

Leading People

I don’t believe that everyone should be a leader of people. Sometimes it gets confusing that everyone has leadership skills in them. Of course, you lead yourself, or your legacy, or a project. But I don’t think that everyone should be a leader of people. I think, too often, people are lured into being leaders of people.

A study said that the average age when someone is promoted into their first management role is at age 30. But the average age they receive their first leadership development training is at age 42.

Now there’s a whole lot of people wrecking carnage across cultures and organizations because they were not trained to be great leaders. Either they weren’t vetted properly or they weren’t told that this is what leadership looks like.

If your people know that you're willing to grow and learn, they can share insights about your own blind spots with you. – @scottmillerj1 #leadershipwithheart Click To Tweet

Effective leadership is not acquainted with charisma or vocabulary. It's confidence, humility, vulnerability, and listening. – @scottmillerj1 #leadershipwithheart Click To Tweet


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120: Leaders with Heart Don’t Seek Perfection in Themselves

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In this episode, Heather speaks with Stephen Christopher about his leadership style and where his drive to lead come from. He also shares about the time when he allowed himself to hold onto an employee who was not open to change, what he did to come out of that circumstance, and what he does now to stop himself for doing that. 

Key takeaways:

  • Set aside time to be with people who just need to talk.
  • Look for greatness in people, but they have to want to improve.
  • Be a student of learning.
  • All your people to be their greatest selves.
Jumpstart your week by listening to this wonderful episode. Enjoy!

Stephen Christopher is the founder of a multi million marketing agency, Wit Digital, that serves home service companies. With a huge passion in intuitive guiding and coaching, He has been able to inspire people to become more than they ever thought possible. 

Stephen helps home service companies grow their business through proper digital marketing strategies customized based on their objectives. He also inspires leaders to learn that they’re in control of their lives and how to harness the power of creation to choose the life they desire to live. 

Stephen also helps business owners exit the day to day of their business while still owning the company, as well as inspiring them to become more than they ever thought possible. 

Student of Leadership

I’ve started a couple companies over the last 15 years and I’ve been running teams really ever since then. I’ve been leading groups of people for well over a decade, but at the same time, I feel like I’m still young, every single day. 

I’m still learning because there’s always something new that comes up—like new situations where I can apply everything I have learned in the past but also learn something new from it. I guess, I’m just a student of leadership.

Be honest with your teams. They don't expect you to be perfect in every single moment. – Stephen Christopher #leadershipwithheart Click To Tweet

Building Up

I don’t believe that I’ll ever be a graduated professional. It’s a constantly evolving learning experience, especially based on how the world outside changes. 

We’re so far different than we were 10 years ago in the world. As those things continue to evolve and change, there’s never one answer that’s going to fit. And, there’s no finish line.

If somebody comes with a problem or an issue, or maybe they’re feeling great, oftentimes what they say the problem is, is really not necessarily the issue nor the root of it. 

That’s why I’m always trying to figure out the more of the root, so we can address something deeper and apply them in a lot more areas. It takes a while to build up that level of trust to where your team will actually tell you the truth. It can take years. But it’s well worth it.

Be gentle on yourself. Take into consideration lessons we can learn from the things we did and how we can do better next time. But that’s it. It’s purely factual information. There’s no need to tie heavy emotions to it because that just drains our energy. 

Also, it makes us a much less effective leader. Nobody wants to go to work or be led by who is down and not being the best version of themselves that they can.

We need every leader to get a little bit better every single day to make the world a better place. – Stephen Christopher #leadershipwithheart Click To Tweet

There's nothing you can change about where you are today because the past has already been written. – Stephen Christopher #leadershipwithheart Click To Tweet

The First Piece

When talking about why, mine is to inspire people to become more than they ever thought possible. Leadership is like “I know that you can. I know you are capable more than you even are aware, and I’m going to offer you the ability to start to tease that out a little bit.”

The most exciting thing for me is having somebody come to us. You hear some leaders say like, “Oh, if only they would try a little harder. If only. How can I get them to work a little harder.”

People making those statements believe that if their people would work a little harder, they would give them a little bit more. But it’s the opposite.

You must give them more, then they will create the things that you’re looking for—better client relationships better output, more creativity and more innovation. You’ve got to put the first piece.

We're all in this human experience. None of us have all of the answers. – Stephen Christopher #leadershipwithheart Click To Tweet

We're just so hard on ourselves, but it doesn't do us any good. – Stephen Christopher #leadershipwithheart Click To Tweet


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