During many of my speaking engagements, I ask the audience if they can think of a leader in their past who always expressed kindness and compassion throughout their career. Would it surprise you that it takes a little while for those hands to go up? But when I ask the opposite question, if there has … Read more
Active listening is and will always be the key factor in improving most workplace conflicts between leadership and their teams. Without active listening, miscommunication increases, and from that result comes a decline in productivity and delegation. Eventually, these conflicts and miscommunications can lead to your people suffering from workplace burnout. Although burnout is common and … Read more
Boosting team engagement may seem like a daunting task, but in reality, this powerful shift in your team’s morale comes from the little things. Skills you can practice and improve on over time. I once had a manager who would come around spontaneously when he just had a feeling someone on the team felt off, … Read more
I was thinking about the new Top Gun movie the other day, and the scenes of Maverick’s determination to show his pilots that an ‘impossible’ mission was attainable had me thinking about that concept in leadership. He took a huge risk getting in the trenches to prove to his team that the hard work could … Read more
Recently at one of my son’s baseball games, I realized how much I truly love his coach’s leadership style. He provides feedback to his team as soon as they walk off the field or after they go to bat, pulling them aside and speaking to them all directly. Each time he is consistent, caring, and … Read more
Whether you have worked your way up the ladder into a leadership role or you took one unexpectedly, it can often be difficult to navigate the waters. A huge piece of that understanding is choosing the leadership style you want to reflect to your people. Finding the leader within you can mean different things to … Read more
Employee engagement has been trending as a hot topic in 2022 as it’s come to a height with the Great Resignation. Leaders all over have struggled with the multitude of transitions between the virtual, hybrid, or just plain staying in the office world. No matter which of these roles you can relate to, one thing … Read more
I know you’ve heard a sentence begin with, “Well, I just assumed…” We all do it. We formulate a thought or an opinion based on information that we have on the outside, thinking we know all there is to know. But typically, the real truth lies farther beneath the surface. I had a gentleman share … Read more
I remember when I turned in the first draft of my new book, The Art of Active Listening. Most would think I am out of my mind to not only be writing another book but to take a long vacation just days before the first draft was due…but that’s exactly what I did! I needed … Read more
If you’ve read a book with illustrations, oftentimes the drawings visually play out the storyline in place of reading the text. Similarly, our facial expressions can ‘say’ a lot about how we feel and what we think before we even have the opportunity to use our words. Our facial expressions impact our conversations positively or … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
A leading workplace culture and employee engagement consulting & training firm.
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An expert in creating spaces for these vital conversations.
A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.
Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.
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