The Ugly Truth I’m sure you’ve heard about the CEO from Better.com who recently laid off 900 of his employees over a Zoom call. Sure, he came forth to apologize eventually, but a late apology often seems as empty as the cold delivery that started it all. I mean 900 employees, wow! If you haven’t … Read more
Self Awareness and Bias It’s in our nature as humans to build friendships with those we come in close contact with regularly. This is what we call affinity bias. For most of us, many of those friendships form with people we work with. However, whether it be a fellow employee, a subordinate, or someone who … Read more
Recognizing Workplace Bullying I want to touch on the topic of bullying in the workplace and how to show caring leadership while not only managing it, but recognizing it. Bullying doesn’t necessarily mean a face-to-face confrontation. Even negative or condescending emails can pass as bullying tendencies. Some additional examples include: Targeted practical jokes Being purposely misled about … Read more
Which is which? I want to talk about positive power and acquired authority and why it’s important to know the difference. When we think of leadership in the workplace, we think of those with a manager, supervisor, or executive title. But a continuous problem I see is most managers don’t really understand the positive power … Read more
Engagement I recently reflected on the time a few years ago when my dog had surgery. They put this cone or “halo” on her head to minimize access to the incision. Ever seen an animal with this on? It’s really sad. As I walked behind her, I thought about her limited field of view. How … Read more
The Bright Side A month or so ago, I was watching a professional soccer match with my youngest son. Neither team won, but they worked their tails off in the process. I recall listening to one of the coaches. He had a huge smile on his face, and they hadn’t even won anything. The commentator … Read more
Subscribe to the Leadership with Heart Podcast: In this interview, Heather sits down with Jahanzaib Ansari, the Co-founder and CEO of Knockri. Jahanzaib’s company, Knockri was founded because of the discrimination he faced in the hiring process because of his ethnic name and his desire for others not to experience any discrimination. He really wanted to … Read more
The Great Resignation The Great Resignation has been upon us for a few months now. In July, I wrote an article for CMI speaker’s blog about the record-breaking statistics of employees leaving the workforce. Then, April broke the record for most people quitting a job when over 4 million people quit. That’s the most since the founding … Read more
“We are trying to construct a more inclusive society. We are going to make a country in which no one is left out.” Franklin D. Roosevelt My daughter had a tough middle school year. She agonized over how she felt left out of circles and discussions and events. I would often coach her to look … Read more
Leading When You’ve Been Beaten One of the hardest roles a leader has to play is managing and reacting in the heat of the moment. Nobody likes when things disrupt our sense of order or upend our plans. It is very telling of a person’s leadership caliber to observe them when abrupt change happens and … Read more
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