Subscribe to the Leadership with Heart Podcast! In a world filled with noise, true connection is often drowned out by the clamor of our own thoughts, biases, and assumptions. But what if I told you that within the quiet art of active listening lies the power to transform not only your leadership but your … Read more
Subscribe to the Leadership with Heart Podcast! In today’s fast-paced work environments, it’s all too easy to jump to conclusions based on appearances or past experiences. However, this can lead to misunderstandings and biases that negatively impact our relationships and productivity. To combat these issues, active listening and Caring Leadership are essential. The Importance … Read more
Subscribe to the Leadership with Heart Podcast! Some years ago, I was leading customer experience for an organization, and they decided to reorganize. This is a common thing as organizations look to increase efficiencies, reduce costs, and improve customer experience. Like with most changes that seem to come on without warning, this change made employees … Read more
Are you ready to revolutionize your leadership style and foster positive change within your organization? If you find yourself grappling with the challenge of uniting your team or addressing pervasive issues such as employee disengagement and a culture of isolation, there’s a transformative solution waiting for you: become a Certified Art of Active Listening Facilitator. … Read more
At some of my keynote presentations on Caring Leadership, I ask the audience if they remember the person who made them feel small and inconsequential to what was happening at work. They slowly raise their hands. Then I ask the opposite. “How many of you remember the person who made you feel like you could … Read more
At a recent event where I was speaking about How to Create a Culture of Listening, one woman stopped me to compliment my presentation. Then, she said, “I was just talking to a coworker, and we think that we all have a responsibility to be heard. Not just that others have a responsibility to listen … Read more
I like to lead by example, and in my talks I focus heavily on the fact that we all have the ability to create more robust workplace cultures by being active listeners. As a workplace expert and CEO of a consulting company that focus on creating GREAT workplaces, I have learned that the key is … Read more
Did you know that one of the biggest sources of frustration in the workplace is feeling unheard and undervalued? This insight came to me when I stumbled upon an influencer’s poll where over a million followers voted on the most frustrating thing about work. The top two answers were centered around the theme of *not … Read more
Empathy is a powerful tool for building stronger connections with your team. As a leader, when you show empathy, you demonstrate that you care about your team members and understand their perspectives. This helps to create a positive work environment where people feel valued and supported, leading to increased productivity and job satisfaction. Empathetic leaders … Read more
Active listening is a great way to reduce miscommunication at work, and it’s not hard to learn. I remember in the past noticing a team member was sitting around me, seeming anxious or not themselves. I decided to invite her to my office and close the door, I just asked “what could be going on, … Read more
Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.
Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.
Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.
From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.
I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.
Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.
Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.
During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.
Then I saw their faces.
The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?
That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.
Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.
Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.
Contact Heather Today!
+1 403-398-8488
Contact Heather Today!
+1 403-398-8488