Working with organizational leaders, front line managers and employees, I often see a huge disconnect between what employees expect from their leaders and what leaders do. A significant part of this disconnect is the fact that many leaders need to act more human with their teams. This list of the 6 things leaders can … Read more
We often think of leaders as strong and confident individuals whom possess or show very few faults. I would argue that we should turn this idea of leadership on its head. Vulnerable leaders are more beloved. Show more of yourself if you want to connect with and retain your team members. Employees follow vulnerable leaders. They prefer … Read more
[pullquote align=center] Rank does not confer privilege or give power. It imposes responsibility. Peter F. Drucker [/pullquote] In my role, I often meet with employee focus groups and leaders of organizations. While on one side I am privy to what employees think of their manager’s effectiveness, I also see first-hand some of the key mistakes that … Read more
I recently spoke with a prospective client who told me that his organization was aiming to be the “Nordstrom” of their industry. In my position, I hear this a lot. To be clear, getting to be the Nordstrom of any industry does take intentional focus and action. It is also not easy to achieve. What … Read more
[pullquote align=center] Leaders must be close enough to relate to others, but far enough ahead to motivate them.-John Maxwell [/pullquote] I have had the privilege to work with and interview some very committed managers. They were also leaders. There are really three common practices successful managers commit to doing consistently: 1. Successful managers recognize efforts … Read more
In the first of these articles, Rich Hazeltine of Zappos and I discussed the role that training and development plays in creating engaged employees, the challenges in moving away from a traditional model of management to a more self-organized one and the difference between how Millennials and then those in the over 35 group respond to … Read more
This article is the second in a 3-part series based upon my interview with Zappos’ training and development leader, Richard Hazeltine. You can check out the first article here for my discussion with Richard about the role of training and development in creating engaged employees and some of the challenges in moving to their new … Read more
I have lived in my home for 8 years now. As embarassing as this may sound, I discovered just one year ago that I have a plum tree right in my front yard. One of my next door neighbors who was about to move out of his home confessed that he picked up plums that … Read more
Employees are a company’s greatest asset – they’re your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.- Anne Mulcahy We have all heard the “Employee first, customer second” philosophy of growing and maintaining a flourishing … Read more
Caring managers love the teams they lead, and they are not afraid to admit it! I would like to counter many of the articles and blogs that talk about the landmines that might await managers who get too connected to their employees, or as I prefer to call them, my team members. I have also been … Read more
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