[pullquote align=center] Character is doing the right thing when nobody’s looking. There are too many people who think that the only thing that’s right is to get by, and the only thing that’s wrong is to get caught.-J.C. Watts [/pullquote] Background A few years ago, I was laid off from a great company … Read more
[pullquote align=center] To lead people, walk beside them. As for the best leaders, the people do not notice their existence … When the best leader’s work is done, the people say, ‘We did it ourselves!’ – Lao Tzu [/pullquote] I was in a conversation with a friend the other day and he mentioned that his favorite … Read more
[pullquote align=center] One of the most sincere forms of respect is actually listening to what another has to say. Bryant H. McGill [/pullquote] Its Importance Every single one of us longs to be heard. It is innate. Think about a baby who wants to get the attention of the adults in her life. What … Read more
[su_frame]I am very pleased to feature Liz Stincelli as a guest blogger for the first time on the Customer Fanatix blog. She is expert in leadership development and we have and will be partnering on leadership and employee engagement initiatives. I hope you enjoy her article on the need for leaders to take more quality time with their … Read more
[pullquote align=center] To be listened to is, generally speaking, a nearly unique experience for most people. It is enormously stimulating. It is small wonder that people who have been demanding all their lives to be heard so often fall speechless when confronted with one who gravely agrees to lend an ear. Man clamors … Read more
[pullquote align=center] Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.- Howard Schultz [/pullquote] This is an interesting quote when … Read more
[pullquote align=center] In order to carry a positive action we must develop here a positive vision.-Dalai Lama [/pullquote] I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the … Read more
[pullquote align=center] The role of leaders is not to get other people to follow them, but to empower others to lead. Bill George [/pullquote] Some years back, I worked with a teammate who, by her own choice, worked non-stop. No one needed to monitor her coming and going. She was just driven to do … Read more
I have seen my fair share of uninspiring leadership. Many executive leaders want to be known for “bringing out the best” in their leadership teams, but lack three basic ingredients to be able to inspire greatness in their leaders and in the front line. 1. Lack of Vision Leaders want to follow other … Read more
Have you ever spoken to an audience and at one point in the talk you knew you were speaking to their hearts? I had that exact scenario happen the other day. I was talking to an audience on Leadership, Recognition and Motivation, and at some point I said, [pullquote align=center] Every one of … Read more
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