[pullquote align=center] To lead people, walk beside them. As for the best leaders, the people do not notice their existence … When the best leader’s work is done, the people say, ‘We did it ourselves!’ – Lao Tzu [/pullquote] I was in a conversation with a friend the other day and he mentioned that his favorite … Read more
Lately, I have been very impacted by my children and all their colorfulness. I have four children, and what I have found is that each has his/her unique way of moving through life. They remind me of the types of leaders we might encounter in our workplaces too. There are many different flavors of leadership. You … Read more
Authenticity is the alignment of head, mouth, heart, and feet – thinking, saying, feeling, and doing the same thing – consistently. This builds trust, and followers love leaders they can trust.-Lance Secretan Last night, I watched a special on The History Channel that highlighted President Obama’s presidency. It was very well … Read more
[su_frame]I am very pleased to feature Liz Stincelli as a guest blogger for the first time on the Customer Fanatix blog. She is expert in leadership development and we have and will be partnering on leadership and employee engagement initiatives. I hope you enjoy her article on the need for leaders to take more quality time with their … Read more
This video blog is really near and dear to my heart, because it focuses on what it means to serve others. I believe that the work I do with Customer Fanatix serves others in the best way I can with the gifts that I have What do you think it means to … Read more
Trust is the foundation for all positive and lasting corporate cultures. Leaders must realize the role they play in either destroying or elevating culture. In this video blog, I talk about the one thing that must happen in order to create trust and produce a positive culture. In fact, organizations that get this … Read more
[pullquote align=center] Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.- Howard Schultz [/pullquote] This is an interesting quote when … Read more
[pullquote align=center] In order to carry a positive action we must develop here a positive vision.-Dalai Lama [/pullquote] I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the … Read more
I have seen my fair share of uninspiring leadership. Many executive leaders want to be known for “bringing out the best” in their leadership teams, but lack three basic ingredients to be able to inspire greatness in their leaders and in the front line. 1. Lack of Vision Leaders want to follow other … Read more
Have you ever spoken to an audience and at one point in the talk you knew you were speaking to their hearts? I had that exact scenario happen the other day. I was talking to an audience on Leadership, Recognition and Motivation, and at some point I said, [pullquote align=center] Every one of … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
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