[pullquote align=center] To be listened to is, generally speaking, a nearly unique experience for most people. It is enormously stimulating. It is small wonder that people who have been demanding all their lives to be heard so often fall speechless when confronted with one who gravely agrees to lend an ear. Man clamors … Read more
[pullquote align=center] Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.- Howard Schultz [/pullquote] This is an interesting quote when … Read more
This post is not just for managers and leaders. It is for anyone who wants to better understand how they influence others around them. This word cannot be taken lightly. We all influence others in one way or the other. In this short video blog, I help you ponder the topic of leadership influence. … Read more
[pullquote align=center] In order to carry a positive action we must develop here a positive vision.-Dalai Lama [/pullquote] I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the … Read more
I have seen my fair share of uninspiring leadership. Many executive leaders want to be known for “bringing out the best” in their leadership teams, but lack three basic ingredients to be able to inspire greatness in their leaders and in the front line. 1. Lack of Vision Leaders want to follow other … Read more
Have you ever spoken to an audience and at one point in the talk you knew you were speaking to their hearts? I had that exact scenario happen the other day. I was talking to an audience on Leadership, Recognition and Motivation, and at some point I said, [pullquote align=center] Every one of … Read more
Do you know who you can trust? Can you be trusted? Merriam-Webster’s online defines Trustworthy as: [pullquote align=center] Able to be relied on to do or provide what is needed or right: deserving of trust [/pullquote] Just recently, trustworthiness became a big issue with my daughter. If you have read my previous posts … Read more
Working with organizational leaders, front line managers and employees, I often see a huge disconnect between what employees expect from their leaders and what leaders do. A significant part of this disconnect is the fact that many leaders need to act more human with their teams. This list of the 6 things leaders can … Read more
[pullquote align=center] Rank does not confer privilege or give power. It imposes responsibility. Peter F. Drucker [/pullquote] In my role, I often meet with employee focus groups and leaders of organizations. While on one side I am privy to what employees think of their manager’s effectiveness, I also see first-hand some of the key mistakes that … Read more
I recently spoke with a prospective client who told me that his organization was aiming to be the “Nordstrom” of their industry. In my position, I hear this a lot. To be clear, getting to be the Nordstrom of any industry does take intentional focus and action. It is also not easy to achieve. What … Read more
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