This video blog is really near and dear to my heart, because it focuses on what it means to serve others. I believe that the work I do with Customer Fanatix serves others in the best way I can with the gifts that I have What do you think it means to … Read more
[pullquote align=center] In order to carry a positive action we must develop here a positive vision.-Dalai Lama [/pullquote] I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the … Read more
I recently spoke with a prospective client who told me that his organization was aiming to be the “Nordstrom” of their industry. In my position, I hear this a lot. To be clear, getting to be the Nordstrom of any industry does take intentional focus and action. It is also not easy to achieve. What … Read more
Since my kids are off on Christmas break, I had the opportunity to watch The Lorax (2012) with them. Even though I have seen this delightful movie many times, something struck me this time: What good does it do to say an organization has a team who represents the “customer’s voice,” if no one is … Read more
[pullquote align=center] The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.—Babe Ruth [/pullquote] So, you are looking at improving your customer’s experience? You hired a … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
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