How To Be A Better Leader

3 Undervalued Practices of Successful Managers

  [pullquote align=center] Leaders must be close enough to relate to others, but far enough ahead to motivate them.-John Maxwell [/pullquote] I have had the privilege to work with and interview some very committed managers. They were also leaders. There are really three common practices successful managers commit to doing consistently: 1. Successful managers recognize efforts … Read more

A Final Peek: My Interview with a Zappos Leader.

In the first of these articles, Rich Hazeltine of Zappos and I discussed the role that training and development plays in creating engaged employees, the challenges in moving away from a traditional model of management to a more self-organized one and the difference between how Millennials and then those in the over 35 group respond to … Read more

A Deeper Look: An Interview with a Zappos Leader

This article is the second in a 3-part series based upon my interview with Zappos’ training and development leader, Richard Hazeltine. You can check out the first article here for my discussion with Richard about the role of training and development in creating engaged employees and some of the challenges in moving to their new … Read more

Surprising Insights from my Zappos Interview

  This is the 1st article in a 3-part series where I share my interview with Zappos’ leader of training and development, Richard Hazeltine, as part of my focus on what it takes to create customers and employees positively fanatical about your brand. I reached out to Rich after noticing that not only does he … Read more

5 Ways to Create a More Receptive Voice of the Customer Culture

Since my kids are off on Christmas break, I had the opportunity to watch The Lorax (2012) with them. Even though I have seen this delightful movie many times, something struck me this time: What good does it do to say an organization has a team who represents the “customer’s voice,” if no one is … Read more

Thou Shall Put Employees First

Employees are a company’s greatest asset – they’re your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.- Anne Mulcahy We have all heard the “Employee first, customer second” philosophy of growing and maintaining a flourishing … Read more

5 Simple Habits of Caring Managers

    Caring managers love the teams they lead, and they are not afraid to admit it!  I would like to counter many of the articles and blogs that talk about the landmines that might await managers who get too connected to their employees, or as I prefer to call them, my team members. I have also been … Read more

Customer Experience: It’s a Team Sport!

    [pullquote align=center] The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.—Babe Ruth [/pullquote]   So, you are looking at improving your customer’s experience? You hired a … Read more

podcast

Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Heather is a Workplace Culture Expert

She's...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.

Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!
720-295-1194

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