How To Be A Better Leader

262: Moving Up the Career Ladder – Navigating the Transition from Technical Employee to Managerial Role

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laurent pierre jr

Subscribe to the Leadership with Heart Podcast: a As the Vice President of Customer Service Excellence (SVE) for the Tax & Accounting North America division at Wolters Kluwer, Laurent leads system, process and talent optimization strategy through multi-disciplinary teams that accelerate business performance, customer experience and financial results. He also drives customer experience and software … Read more

261: Helping Others to Speak Up and Stand Out – Empowering Yourself to Get the Recognition You Deserve

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Subscribe to the Leadership with Heart Podcast: a Lorenzo Flores is a twenty-year veteran in retail leadership. He has rejuvenated, inspired, and rebuilt over a dozen teams throughout his career. With a passion for music, MMA, and podcasting, he understands the importance of connecting personal vision to the workplace. He focuses a lot on helping … Read more

The Power of Empathy in Leadership: Building Stronger Connections with your Team

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Empathy is a powerful tool for building stronger connections with your team. As a leader, when you show empathy, you demonstrate that you care about your team members and understand their perspectives. This helps to create a positive work environment where people feel valued and supported, leading to increased productivity and job satisfaction. Empathetic leaders … Read more

260: What ‘One Love’ Means for Raising Canes Employees and Company

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Subscribe to the Leadership with Heart Podcast: Sonya Crockett is a Crew Relations Regional Leader at Raising Cane’s, a quality chicken finger franchise with over 530 locations. In this episode, she returns for her second appearance on the Leadership with Heart podcast to discuss her new position and what it means to Lead by Heart … Read more

Owning a Pet Franchise – Pet Evolution Co-Founder Shares All

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Subscribe to the Leadership with Heart Podcast: Rian Thiele, Co-Founder of Pet Evolution, has had a passion for dogs since childhood. Having watched his dogs suffer through itchy paws, chronic ear infections, and undiagnosed food allergies, he knew there had to be another way. He and his longtime friend, Mike Osborn worked for years to … Read more

Using Active Listening to Avoid Miscommunication in the Workplace

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Active listening is a great way to reduce miscommunication at work, and it’s not hard to learn. I remember in the past noticing a team member was sitting around me, seeming anxious or not themselves. I decided to invite her to my office and close the door, I just asked “what could be going on, … Read more

Impact of DEI on ESG

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Need help with your D.E.I initiatives as it relates to your Environmental Social Governance?  In a world where companies are increasingly faced with the need to consider both environmental and social factors, it’s important to understand how DEI can affect ESG. D.E.I initiatives can be difficult to navigate, especially when it comes to your environmental … Read more

Hospitality Means Bringing People Together – Building Diverse Teams with Trent Selbrede

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trent selbrede leadership with heart

Subscribe to the Leadership with Heart Podcast: Trent Selbrede returns to the Leadership with Heart Podcast to talk about leadership and what that means in the hospitality world. Trent is the General Manager of Marriott International, and he discusses what the hospitality world went through during the pandemic, what they’ve learned, what they are doing … Read more

How to Set Clear Expectations for Employees: A Guide

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I was watching a documentary about Spelling Bee winners, where the winners’ parents could be heard saying “we expect them to win, we expect it. They put in their hard work and are excited and expect it.” This made me believe the parents began setting expectations early on in their child’s life to gain the … Read more

2023 Resolutions: Setting and Achieving Your Goals for the New Year

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Subscribe to the Leadership with Heart Podcast: In this episode, I discuss my resolutions for the new year and how to make them a reality. My resolutions for 2023 include speaking at bigger speaking events, changing people’s mindsets on leadership, and becoming a New York Times best-selling author with my new book The Art of Active … Read more

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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

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Heather is a Workplace Culture Expert

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CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

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Bringing the best insights from over 25,000 employee stories to the stage.

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An expert in creating spaces for these vital conversations.

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A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.

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The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

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