[su_frame]I am very pleased to feature Liz Stincelli as a guest blogger for the first time on the Customer Fanatix blog. She is expert in leadership development and we have and will be partnering on leadership and employee engagement initiatives. I hope you enjoy her article on the need for leaders to take more quality time with their … Read more
This video blog is really near and dear to my heart, because it focuses on what it means to serve others. I believe that the work I do with Customer Fanatix serves others in the best way I can with the gifts that I have What do you think it means to … Read more
[pullquote align=center] To be listened to is, generally speaking, a nearly unique experience for most people. It is enormously stimulating. It is small wonder that people who have been demanding all their lives to be heard so often fall speechless when confronted with one who gravely agrees to lend an ear. Man clamors … Read more
Trust is the foundation for all positive and lasting corporate cultures. Leaders must realize the role they play in either destroying or elevating culture. In this video blog, I talk about the one thing that must happen in order to create trust and produce a positive culture. In fact, organizations that get this … Read more
[pullquote align=center] Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.- Howard Schultz [/pullquote] This is an interesting quote when … Read more
Managers often struggle with effective employee coaching. I created this short video blog as my first step toward helping managers be more effective as a way to create more fulfillment in the teams they lead. Managers are the #1 reasons why employees are satisfied or not with their workplace. Once managers realize that their … Read more
This post is not just for managers and leaders. It is for anyone who wants to better understand how they influence others around them. This word cannot be taken lightly. We all influence others in one way or the other. In this short video blog, I help you ponder the topic of leadership influence. … Read more
[pullquote align=center] In order to carry a positive action we must develop here a positive vision.-Dalai Lama [/pullquote] I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the … Read more
[pullquote align=center] The role of leaders is not to get other people to follow them, but to empower others to lead. Bill George [/pullquote] Some years back, I worked with a teammate who, by her own choice, worked non-stop. No one needed to monitor her coming and going. She was just driven to do … Read more
I have seen my fair share of uninspiring leadership. Many executive leaders want to be known for “bringing out the best” in their leadership teams, but lack three basic ingredients to be able to inspire greatness in their leaders and in the front line. 1. Lack of Vision Leaders want to follow other … Read more
Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.
Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.
Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.
From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.
I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.
Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.
Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.
During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.
Then I saw their faces.
The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?
That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.
Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.
Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.
Contact Heather Today!
+1 403-398-8488
Contact Heather Today!
+1 403-398-8488