the art of active listening

283: How to Establish Trust with Customers in 2023

Subscribe to the Leadership with Heart Podcast! How do you establish trust with customers at a time when people feel like they are constantly marketed to? My guest today, Paige Velasquez Budde, is Partner and CEO at Zilker Media, an Austin-based agency building people-driven brands. Their strategy is to focus on the people within the … Read more

282: Slowing Down to Speed Up

Subscribe to the Leadership with Heart Podcast! In this episode of the Leadership with Heart Podcast, Heather reflects on her recent experiences and shares an important lesson she learned: “slowing down to speed up.” Over the past nine days, Heather has been on a hectic journey, traveling for a keynote in Houston, attending the National … Read more

280: Being Addicted to Distractions

Subscribe to the Leadership with Heart Podcast! In this episode, I share a personal experience where my son pointed out my addiction to distractions in today’s world. I dive into the overwhelming presence of distractions that surround us and explore how they can become addictive and what I have done to help minimize this. I … Read more

279: The Power of Partnerships: How Strong Collaborations Fuel Leadership Success

meredith monday schwartz

Subscribe to the Leadership with Heart Podcast! On this episode of Leadership with Heart, we dive into the fascinating story of a company that values deep relationships and creating a nurturing environment for its employees. In this episode, you’ll see the value and power of partnerships. Join us as we explore how this company hires … Read more

Becoming Unshakeable With Heather R Younger

Becoming Unshakeable is the podcast for leaders, creators, and changemakers who know that true leadership starts from within. Each episode explores what it takes to lead with resilience, compassion, and purpose—without pretending to be perfect.
Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, setbacks, and transformation. From navigating change to creating emotionally safe cultures, Becoming Unshakeable reveals how self-leadership and Caring Leadership can shape people—and workplaces—that cannot be shaken.

Heather is a Workplace Culture Expert

She's...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert on workplace culture — recognized by INC. as one of the Top 50 Leadership and Management Experts of 2025 and by Thinkers50 as one of the leading global voices shaping the future of leadership.

Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments