Since my kids are off on Christmas break, I had the opportunity to watch The Lorax (2012) with them. Even though I have seen this delightful movie many times, something struck me this time: What good does it do to say an organization has a team who represents the “customer’s voice,” if no one is … Read more
Employees are a company’s greatest asset – they’re your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.- Anne Mulcahy We have all heard the “Employee first, customer second” philosophy of growing and maintaining a flourishing … Read more
Caring managers love the teams they lead, and they are not afraid to admit it! I would like to counter many of the articles and blogs that talk about the landmines that might await managers who get too connected to their employees, or as I prefer to call them, my team members. I have also been … Read more
[pullquote align=center] The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.—Babe Ruth [/pullquote] So, you are looking at improving your customer’s experience? You hired a … Read more
I was recently listening to one of Zig Ziglar’s books. He spoke of the importance of leaving a legacy or making our mark in the world. He spoke of legacy as significance. I often think about this in the context of work. How can we all be purposeful in leaving a positive legacy in … Read more
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