Employee Engagement

Which Comes First: Wisdom or Leadership? – An Interview with Brian Lord, Premiere Speakers Bureau President

Subscribe to the Leadership with Heart Podcast! Podcast In this episode Heather speaks with Brian Lord, President of Premiere Speakers Bureau, who shares profound insights on the relationship between wisdom and effective leadership. Emphasizing the importance of seeking wisdom as a foundational element for leadership, Lord underscores the value of curiosity and a continual openness … Read more

The Role of Active Listening When Undergoing Organizational Change 

Subscribe to the Leadership with Heart Podcast! Some years ago, I was leading customer experience for an organization, and they decided to reorganize. This is a common thing as organizations look to increase efficiencies, reduce costs, and improve customer experience. Like with most changes that seem to come on without warning, this change made employees … Read more

How to Reignite Workplace Culture After Return to Work Orders

Subscribe to the Leadership with Heart Podcast! The transition back to the office after a period of remote work can be met with mixed emotions from employees. For many, the comfort and flexibility of working from home have become a cherished routine. Suddenly, the return-to-work orders can feel like an unwelcome disruption. Imagine starting your … Read more

The Impact of Mission-Driven Leadership: Insights from a Healthcare CEO

Subscribe to the Leadership with Heart Podcast! In this insightful podcast episode, Anita Brikman, President and CEO of the Plasma Protein Therapeutics Association (PPTA), shares her compelling career journey bridging healthcare advocacy and association leadership. With a background as a news anchor and medical reporter, Anita discusses the transformative shift into healthcare associations, emphasizing the … Read more

The 9 Behaviors of Caring Leadership

Subscribe to the Leadership with Heart Podcast! I can think of less than three leaders whom I think of as caring leaders.  One, I remember him, and he is one of the best leaders I have ever met.   Let’s call him Ed. He has this curious way about him and this very funny sense of humor.   He was very … Read more

An Inspiring Personal Story About Achieving Your Dreams

Subscribe to the Leadership with Heart Podcast! I was about eight years old when I remember seeing Reverend Jesse Jackson speaking on television to thousands of people. I did not know anything about this man, I don’t love him very much today.But I remember how in awe they were of him. They were all very … Read more

Is Culture Collision Costing You Customer Loyalty?

Subscribe to the Leadership with Heart Podcast! Meeting customer needs is vital for business success in the competitive landscape. However, when companies fail to align with customer values and expectations, it can result in a phenomenon I like to call “Culture Collision.” Culture Collision occurs when there’s a significant disconnect between leadership and customers, leading … Read more

Is Culture Clash Making Your Employees Unhappy?

Subscribe to the Leadership with Heart Podcast! In the dynamic world of business, unexpected upheavals like mergers, strikes, or layoffs can send shockwaves through an organization, leaving leadership and employees feeling disoriented and customers caught in the crossfire. This phenomenon is what we call “Culture Clash.” Culture Clash occurs when the very fabric of an … Read more

Is Culture Slip Unknowingly Infiltrating Your Company Culture?

Subscribe to the Leadership with Heart Podcast! Many years ago, I was working with a company who were recognized as a Top Workplace. They were low on the list, but they were getting a lot of things right and taking the right approaches. However, they still noticed that their engagement was lower than they had … Read more

How Organizational Culture Deteriorates And What To Do About It

Subscribe to the Leadership with Heart Podcast! Some hold the belief that organizational culture remains static, either being inherently good or bad within companies and associations. However, what if this perspective is flawed? What if organizational culture operates on a sliding scale, presenting the possibility that what seems like a “good” culture may be quietly … Read more

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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Heather is a Workplace Culture Expert

She's...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.

Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!
720-295-1194

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