Why Coaches Should Get Active Listening Certified

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In this episode, Heather has an insightful conversation with two of the six founding facilitators of the Certified Active Listening Program: Jen Fox and Chris McAuley. Chris McAuley has over 35 years of business experience as a successful manager, leader, and business owner, Chris experienced firsthand the value of creating conscious connections with employees, colleagues, and customers. Chris is a speaking coach, trainer, professional speaker, actor, and the owner of MCAVOY Inc.

Jen is a seasoned HR professional with over 25 years of leadership experience and seamlessly integrates an entrepreneurial spirit with real-time learning expertise. Recognized for her pragmatic solutions and her ability to foster inclusive, high-performing teams, she holds the endorsement as “One of the most no-nonsense L&D professionals on the planet.”

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Why Coaches Should Get Active Listening Certified

Success is not just about what you know but how effectively you can apply that knowledge. That’s where the Certified Art of Active Listening Facilitators™ (CAALF) certification becomes your invaluable asset, providing a proven framework that goes beyond personal growth—it also can transform the organizations you engage with.

Here’s how…

1. Established and Proven Framework: CAALF is not just another certification; it’s a game-changing framework that you can take directly to the organizations you coach or consult with. This certification arms you with a structured approach to active listening, allowing you to cut through the noise and get to the heart of issues affecting employee and customer loyalty. It’s a proven methodology that sets you apart as a coach or consultant committed to creating real, tangible change.

2. Dynamic Workshops and Listening Sessions: With CAALF, your ability to conduct impactful workshops and listening sessions reaches new heights. The certification provides you with a toolkit to structure these sessions effectively, ensuring that every moment is utilized to foster understanding and engagement.

3. Amplified Effectiveness: The CAALF framework enhances your effectiveness as a coach or consultant. You’ll no longer just hear your clients; you’ll actively understand their needs, concerns, and aspirations. This heightened level of understanding becomes your superpower, allowing you to tailor your guidance with precision and relevance. The result? More engaged and satisfied clients and a reputation as a coach or consultant who drives meaningful change.

4. Workshops That Make an Impact: CAALF empowers you to design workshops that leave a lasting impression. Whether it’s team-building, leadership development, or addressing specific organizational challenges, your sessions become a catalyst for positive change.

5. Immediate Application: One of the remarkable features of CAALF is its immediate applicability. Armed with the certification, you can seamlessly integrate the framework into your coaching or consulting practice. No waiting around—start making a difference right away.

In conclusion, CAALF is a strategic tool that can propel your coaching or consultancy career to new heights. You’ll attend a two-day certification that equips you with the knowledge and credentials to make a lasting impact. It’s time to redefine success in the world of coaching and consulting with CAALF.

 >>> Apply here <<<

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Become a Certified Art of Active Listening Facilitator

Transforming culture isn’t difficult if you have the right support.

  • Are you overwhelmed with possibilities but don’t know where to start?
  • Do you struggle internally to get everyone on the same page?
  • Think you don’t have time to create lasting change?

Are you ready to become a high-value leader who champions change in your organization through effective and caring leadership?

1. Expand Your Knowledge Base
2. Develop New Leadership Skills
3. Transform Your Organization



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About Heather R Younger

Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.

After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:

When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.

Book Heather to speak at your event or organization. Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger for more details.

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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Heather is a Workplace Culture Expert


CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.


The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!


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