How to Improve Customer Relationships

What My Teenage Daughter Taught Me About Listening to Ourselves

When it comes time to send our kiddos off to college, I feel like I speak for most parents when I say that we always have an input or two. The location, distance, or majors that are offered – whatever it may be. Like most families, we went through the process with my daughter of … Read more

3 ways to help others truly feel seen and heard.

      Last night, I attended a fundraising event for an organization with a primary mission of ministering to the homeless. Every year, it is a powerful event, especially because those who do the ministering are freshmen in college. Many have never even left their small towns across America, let alone, encountered the homeless … Read more

What Does Serving Others Mean To You?

    This video blog is really near and dear to my heart, because it focuses on what it means to serve others. I believe that the work I do with Customer Fanatix serves others in the best way I can with the gifts that I have     What do you think it means to … Read more

podcast

Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Heather is a Workplace Culture Expert

She's...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.

Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!
720-295-1194

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