A Beginners Guide to Culture Change – An Interview with Christinne Johnson, First Bank

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In this episode, join us for a captivating conversation with Christinne Johnson, a seasoned strategic leader with over 25 years of experience in the banking industry, formerly the CHRO of FirstBank. Having a wide range of knowledge in Human Resources, Christinne shares insights into her dynamic career, emphasizing her role in navigating FirstBank through the complexities of the COVID-19 pandemic. Notably, she unveils her unique journey, transitioning from a banking background to a transformative HR leader, shedding light on her ability to analyze business areas, identify growth opportunities, and drive impactful change initiatives. As a proven board director and community leader, Christinne’s passion for strategy, leadership development, and organizational culture shines through as she discusses her aspirations to contribute her wealth of experience to future board opportunities. Don’t miss this beginner’s guide to culture change, offering a wealth of wisdom and practical advice from Christinne Johnson, the visionary leader behind First Bank’s transformative HR journey.

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More about the guest

Christinne Johnson

Christinne Johnson (MBA in General Business, University of Colorado at Denver) retired from FirstBank in 2021 as the chief human resources officer (CHRO). She worked at FirstBank for nearly 25 years leading transformational initiatives throughout her tenure. As the CHRO, Christinne led a full transformation of the human resources function, which earned HR a seat on the executive leadership team. Throughout her time with FirstBank, she worked in many areas of the business including retail, compliance, operations, technology, and project management. Christinne has served on several non-profit boards, supporting causes related to children and education.

Working with Christinne Johnson at FirstBank

As part of its “banking for good” philosophy, FirstBank hired Employee Fanatix to enhance its company culture. We worked together to give employees more of a voice and a stake in the business.

As a result, “Communication is much more woven into how we operate now as an HR team and has been a huge benefit.” -Christinne Johnson, former President, Human Resources at FirstBank

Together we built a communication strategy that truly represents their company mantra.

Download the case study now and learn how we can uplift your organization: https://employeefanatix.com/case-study/ 


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The Listening Guide

Create a listening culture that elevates the employee experience with The Listening Guide.

Discover 3 approaches to listening inside an organization and ensure those you lead feel heard.

  • Understand why listening is key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a bidirectional, responsive, and supportive listening culture

Download it here. 


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WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:

Engage your people with work culture consulting:
https://employeefanatix.com/

Hire Heather to speak to your group:
https://www.heatheryounger.com

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https://www.caringleadership.co/free-downloads


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About Heather R Younger

Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.

After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:

When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.

Book Heather to speak at your event or organization. Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger for more details.

Becoming Unshakeable Podcast

With Heather R. Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.

Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.

Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.

From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.

Hi, I'm Heather

I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.

Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.

Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.

During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.

Then I saw their faces.

The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?

That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.

Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.

Heather Sitting
Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!
+1 403-398-8488

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Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments