94: Leaders With Heart Allow Their People To Discover Their Best Selves

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In this episode, Heather shares a personal story about her daughter that highlights what courage and authenticity really look like. She also discusses how leaders need to be the catalysts to create environments that allow people to discover their gifts, and in turn, use those gifts for the betterment of all.

The Unpredictable

All of you know that I have four children, and my oldest has been a source of inspiration. She has also been a source of stress at times, but more of an inspiration since her birth. She is a kid who struggled with cognitive delays and it caused her to be someone who works really hard to just stay afloat.

Recently, she enrolled in a rhetoric course, which required her to do speech analysis, and poem deliveries in front of the whole class. They all had to choose a speech, and she chose Malcolm X. This is my daughter, the quiet, introverted, compliant, young lady, and she chose Malcolm X. I asked her why.

We have to put our people in environments that allow them to stretch outside themselves, their limitations, and where they thought they could go. -  @CustomerFanatix #leadershipwithheart Share on X

Taking The Step

She selected Malcolm X because the piece talks about getting the point across with people who are not listening. She believed in his lens. My daughter, this person whom we don’t know if she is understanding what is happening, was so crystal clear.

She also said, “There were a lot of things that were against him. A teacher told him that he would never make anything of himself. I felt for him, because over my life, I had people who implied that I wouldn’t go places, and that I couldn’t do certain things. That really spoke to me.”

After she gave the speech, her teacher and everybody else in the room were flabbergasted. It was impactful for everyone because it talked about the truth regarding a large group of people in America.

After three or four days, Her teacher still kept on mentioning her talk in class in a positive light. He even decided to do a unit on Malcolm X for the next semester.

I can’t believe my daughter took the step. I was so proud of her. To be honest, I’m not sure if I would have that courage. 

She decided to be her most full self. She decided to be courageous in exploring what needs to be explored, in teaching others, and in bringing them to the truth.

Do not place limitations on your people. - @CustomerFanatix #leadershipwithheart Share on X

Discovering Our People

We have an obligation to let our people discover the depths of who they are.

We have to allow our people to have safe spaces, and put them in environments that allow them to stretch outside themselves, their limitations, and where they thought they could go, and not place limitations on them. 

When they do, whether they do well or not, we still recognize them for their courage, authenticity, and effort, because those are the things that we value. When we value those things, then we get more of them. As a result, they flourish.

Decide to be courageous in exploring what needs to be explored, in teaching others, and in bringing them to the truth. - @CustomerFanatix #leadershipwithheart Share on X Recognize your people for their courage, authenticity, and effort. -  @CustomerFanatix #leadershipwithheart Share on X When we value the courage, authenticity, and effort of our people, we get more of them. - @CustomerFanatix #leadershipwithheart Share on X

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Becoming Unshakeable Podcast

With Heather R. Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.

Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.

Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.

From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.

Hi, I'm Heather

I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.

Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.

Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.

During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.

Then I saw their faces.

The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?

That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.

Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.

Heather Sitting
Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!
+1 403-398-8488

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Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments