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Key topics
- The importance of active listening in making others feel heard, valued, and understood
- The impact of active listening on organizational performance and trust-building
- Overcoming challenges to active listening and trust-building, especially in difficult conversations
- The holistic process of active listening and its role in relationship-building and goal achievement
- The need for a shift towards “trust and inspire” leadership and the importance of understanding and empathy
- Personal examples and anecdotes highlighting the power of active listening and understanding in problem-solving and relationship-building.
Stephen M. R. Covey is a New York Times and #1 Wall Street Journal bestselling author of The SPEED of Trust—The One Thing That Changes Everything. He is the former CEO of Covey Leadership Center, which, under his stewardship, became the largest leadership development company in the world. Stephen personally led the strategy that propelled his father’s book, Dr. Stephen R. Covey’s The 7 Habits of Highly Effective People, to become one of the two most influential business books of the 20th Century, according to CEO Magazine.
As President and CEO of Covey Leadership Center, Stephen nearly doubled revenues while increasing profits by 12 times. During that period, the company expanded throughout the world into over 40 countries, greatly increasing the value of the brand and enterprise. The company was valued at $2.4 million when Stephen was named CEO, and, within three years, he had grown shareholder value to $160 million in a merger he orchestrated with Franklin Quest to form FranklinCovey.
Stephen co-founded CoveyLink, a consulting practice, which focuses on enabling leaders and organizations to increase and leverage trust to achieve superior performance.
Stephen recently merged CoveyLink with FranklinCovey, forming the Global Speed of Trust Practice, where Stephen serves as Global Practice Leader.
Things to think about
- How have you seen active listening create more trust in your workplace?
- Heather emphasized the importance of recognizing the unsaid. What are some examples of unsaid things in your workplace that you’ve picked up on over time?
- The speakers discussed the benefits of a culture of trust and how it can lead to more enterprise value. How can trust-building be measured and quantified on a company level?
- Covey discussed how empathy is a crucial trait for leaders to model. How can leaders work to develop empathy as a skill if it doesn’t come naturally to them?
- Heather shared an example of a boss who noticed when she was frustrated. What are some ways leaders can actively recognize and address employee frustration before it becomes a bigger issue?
The Listening Guide
Create a listening culture that elevates the employee experience with The Listening Guide.
Discover 3 approaches to listening inside an organization and ensure those you lead feel heard.
Mentions
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WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Art of Caring Leadership resources:
https://www.caringleadership.co/free-downloads
Let’s connect on social
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About Heather R Younger
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger for more details.
