276: Breaking the Mold: How Antonio McBroom Became a Franchisee Extraordinaire

Subscribe to the Leadership with Heart Podcast!
a

What does it take to own a franchise? That’s the first question I had in mind when I sat down with Antonio McBroom… and then I was shocked when he told me he bought his first franchise before even finishing college. Antonio McBroom began as a franchise developer of Ben & Jerry’s throughout the US. While attending college, he began his journey with Ben & Jerry’s in 2004, “scooping his way up” from minimum wage scooper to shift leader to shop manager. In 2008, he seized the opportunity to purchase a shop, becoming the youngest franchisee in the company’s history. I left this conversation motivated and inspired – I know you will too.

More about Antonio McBroom

Antonio L. McBroom – Visionary Franchise Developer Primo Partners dba Ben & Jerry’s Catering and Special Events ~Headquartered in Chapel Hill, North Carolina Antonio L. McBroom is the franchise developer of Ben & Jerry’s with multi-unit double-digit retail and business locations throughout the Southeast and Midwest. Antonio grew up in rural North Carolina and earned the Morehead-Cain scholarship to the University of North Carolina at Chapel Hill. While attending college, he began his journey with Ben & Jerry’s in 2004, “scooping his way up” from minimum wage scooper to shift leader to shop manager. In 2008, he seized the opportunity to purchase the Chapel Hill shop, becoming the youngest franchisee in the company’s history. Antonio and his “Team Primo” have propelled and innovated the off-premise catering category by double-digit sales growth annually. While becoming a business owner, Antonio taught Mathematics through the Teach for America program in North Carolina, as well as internationally with World Teach in South Africa, Australia, and New Zealand. His passion for education continues through the Myron Headen Scholarship Program, founded in honor of his mother. As a partner with the Vickers Bennett Group, Antonio is the lead curator and developer for multiple 100+ acre land assemblages. He is instrumental in the Vickers Village mixed-use development project by creating innovative, affordable housing solutions with a community of 180+ homes, dozens of condos, and a commercial retail village center. Antonio’s strength of character makes him a standout beyond his business endeavors, including his outstanding volunteerism in the communities he does business. In addition to serving others, he is involved with we are (working to extend anti-racist education) for social justice reform. Since 2020, Antonio has served as a member of the board of the Chatham Economic Development Corporation (EDC). Antonio’s professional and civic leadership has earned him many accolades; most notable are: the 2018 Black Enterprise Franchisee of the Year Award, the 2021 UNC Black Alumni’s Harvey E. Beech Outstanding Alumni Award, and the prestigious Ben & Jerry’s “Big O” 2021 Operator of the Year Award, the 2023 MVP Multi-Unit Franchise Award, and the 2023 Ben & Jerry’s Global Impact Award. Antonio holds a bachelor’s degree in Mathematics and African American Studies from the University of North Carolina. He currently resides in North Carolina with his wife, Emma, and their two children.

The Listening Guide

Create a listening culture that elevates the employee experience with The Listening Guide.

Discover 3 approaches to listening inside an organization and ensure those you lead feel heard.

  • Understand why listening is key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a bidirectional, responsive, and supportive listening culture

Download it here. 


Mentions

Connect with Antonio on LinkedIn

Subscribe, rate, and review the podcast on Apple Podcasts

Listen to the podcast on Spotify

Becoming Unshakeable Podcast

With Heather R. Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.

Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.

Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.

From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.

Hi, I'm Heather

I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.

Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.

Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.

During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.

Then I saw their faces.

The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?

That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.

Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.

Heather Sitting
Best Gift Ever

Caring Leadership Kit ...A Free Gift of Resources Designed to Help You Reach Your Full Potential as a Caring Leader

Access Free Gifts Including Caring Leadership® Videos, Active Listening Guides, Accountability Plans, and Resources

  • A checklist with the 9 key tenets of caring leadership to help you have a positive impact on those you lead.
  • The Three R's of Resilience: an easy-to-remember and effective framework and cheatsheet so you can fortify your organization for future challenges.
  • The Art of Caring Leadership downloadable and printable poster, to remind you of the central tenets of caring leadership while brightening up your office!
  • The Cycle of Active Listening Guide with 20-point quiz so you can elevate the workplace experience for everyone.
  • The Art of Active Listening 21-Day Calendar for simple ways to be a better listener.
  • Caring Leadership® Accountability Plans, videos, and more!

Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments

Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments