237: Leaders with Heart Understand Where Their People Need Them

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While waiting for her United Airlines flight, Heather witnessed Captain Mark Hardcastle be a Leader with Heart for his team members and passengers. She got out her phone and recorded a small part of Captain Hardcastle speaking to the passengers waiting to board his flight, with the purpose of showing others this act of Leadership with Heart. With the curiosity to know more about his leadership, she invited him to be a guest on the show and these rich 40 minutes are the result.

Mark graduated from the USAF Academy in 1982. After nine years as a pilot on active duty including multiple combat missions during the Persian Gulf War, he left the military to join United Airlines. In addition to flying B-737s around the country, Hardcastle spends time in the Rocky Mountains and serves on the artistic staff of the Colorado Children’s Chorale. He lives in Centennial, Colorado, with his wife and four children.

Take a listen!

How I Met Captain Mark Hardcastle:

Captain Mark Hardcastle United Airlines

Click here to watch the video of Captain Mark Hardcastle being a #CaringLeader. 
Key Takeaways
  • United Airlines has four core principles: safe, caring, dependable and efficient
  • United and their employees will always prioritize safety
  • After safety, their next biggest priority is doing everything with care
  • Captain Hardcastle shows up the way he does in his leadership in large part because he feels the freedom from his workplace to do so
  • Companies and organizations create the boundaries for employees, but it is up to the employee how they use that space
  • Everyone has to show up and work, but it’s up to you what you make of that time
  • You have the power to positively impact those around you

Captain Mark Hardcastle’s Bio

Mark Hardcastle recognized years ago that patterns were developing around events in his life. Sometimes it was good stuff; often not-so-good. But in the end, everything always seemed to work out. Was that just a matter of chance? Or was it something he could rely on?

After several years of journaling about that reality, Mark broke his neck in a mountain biking accident near Moab, UT. An event like that has the effect of powerfully focusing one’s attentions, and today he travels around the country inspiring groups of all sizes to lives that aren’t over-complicated. He teaches us to use 3 simple steps to create significance in our lives, then he shares the glue that holds it all together!

His book, The Symphony of Your Life – Restoring Harmony When Your World is Out of Tune, is a 3-time 1st-place CIPA award winner, and it’s available in print at Amazon.com or in your favorite e-book format.

Mark graduated from the USAF Academy in 1982. After nine years as a pilot on active duty, including multiple combat missions during the Persian Gulf War, he left the military to join United Airlines. In addition to flying B-737s around the country, Hardcastle spends time in the Rocky Mountains and serves on the artistic staff of the Colorado Children’s Chorale. He lives in Centennial, Colorado, with his wife and four children.

The Listening Guide

Create a listening culture that elevates the employee experience with The Listening Guide.

Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.

  • Understand why listening is the key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Download it here.


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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Creating a Culture of ListeningTM is Heather's Specialty

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A trusted expert for stories on culture, workplace engagement, and employee retention.

The Cycle of Listening

The Cycle of Listening

Create a listening culture that elevates the employee experience.

Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.

  • Understand why listening is the key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!

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