229: Leaders with Heart Serve Their People

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Susan Benevides is the CEO of Plus Relocation Services, where she has worked for over 30 years. She’s worked at just about every department within the company and has been running it since 2005. She was also the 2011-2012 chairman of the Worldwide Employee Relocation Council, which provided her with a wealth of knowledge to bring to their clients in order to best serve their global mobility programs and goals. She’s definitely a Leader with Heart. Take a listen.
Leadership Podcast

Key Takeaways

  • Susan grew up in a family business where she learned from an early age many of her principles
  • She has been with the company for over 30 years
  • Susan has worked in almost every department of the company and understands how each department works
  • She believes in being vulnerable and transparent with her employees
  • Susan believes companies should start with their people and everything else will follow
  • Her company has profit sharing for the entire company because they know it takes a whole team for the company to be successful

Susan Benevides’ Bio

Susan Benevides is the CEO of Plus Relocation. Her sometimes-unconventional approach, innovative style and over 30 years of relocation experience have helped distinguish Plus as a leading contender in the global mobility arena. Susan is an active member of the Worldwide Employee Relocation Council® (WERC), an industry trade association with more than 10,000 members. She has held several officer positions within WERC – including vice president, president and chairman. She has been awarded four Distinguished Service Awards from WERC as well as been inducted into its Hall of Leaders. In 2016, Susan was recognized with an EY Entrepreneur of the Year award for the Upper Midwest region.


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Becoming Unshakeable Podcast

With Heather R. Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.

Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.

Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.

From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.

Hi, I'm Heather

I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.

Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.

Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.

During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.

Then I saw their faces.

The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?

That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.

Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.

Heather Sitting
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Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments