Subscribe to the Leadership with Heart Podcast! Some years ago, I was leading customer experience for an organization, and they decided to reorganize. This is a common thing as organizations look to increase efficiencies, reduce costs, and improve customer experience. Like with most changes that seem to come on without warning, this change made employees … Read more
Subscribe to the Leadership with Heart Podcast! I’m excited to dive into a topic that’s absolutely pivotal for every team’s success: navigating and embracing change as a cohesive unit, all under the umbrella of caring leadership. I’ve crafted a straightforward 3-step change model that lays the foundation for a successful journey. Let’s break it down … Read more
Subscribe to the Leadership with Heart Podcast! Hundreds of years ago, there was a group of monks in Thailand, and the monks had this huge statue of a Golden Buddha. When they heard that there was a group of soldiers coming, they tried their best to make sure this valuable Buddha was spared. To do … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
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A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.
Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.
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