You likely read this title and thought, “Sure, seeking to understand is easy when things are calm, but how does this active listening thing differ when trying to understand someone when one of us is angry?” Great question! It can certainly be difficult to step back and assess the situation when emotions are awry, especially … Read more
“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”
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A trusted expert for stories on workplace culture, customer and employee engagement, and employee retention.
Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.
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