Subscribe to the Leadership with Heart Podcast:
- Actively listen and engage in conversations without distractions, such as putting away your phone or closing other tabs on your computer
- Show empathy and understanding toward others’ perspectives and emotions
- Give your full attention when someone is speaking to you, and refrain from interrupting or multitasking
- Show appreciation for others’ contributions and efforts, both at work and at home
- Be open to feedback and willing to make changes to improve your communication and relationships with those around you.
Heather Younger is the Founder & CEO of Employee Fanatix, a leading employee engagement and consulting firm. She is a highly sought-after keynote speaker, bringing the best insights from over 30,000 employee stories to the stage, a diversity, equity and inclusion strategist, and the world’s leading expert on listening at work. Drawing from her personal experiences as the only child of an interfaith and interracial marriage, Heather is committed to inspiring leaders everywhere to flex their empathy muscles and master the art of active listening to ensure every employee feels valued, heard, and supported. Her presentations are dedicated to helping leaders and organizations create supportive cultures of care by improving how they listen to and communicate with employees.
She is a two-time TEDx speaker, sharing universal insights with millions all over the world, and
the host of Leadership With Heart, a podcast about how leaders can better engage and retain talent. A regular contributor to leading news outlets, she has been featured in Bloomberg Business, CNN Business, and FAST Company, to name just a few.
Heather is the author of two bestselling books: The 7 Intuitive Laws of Employee Loyalty, which
was named one of Forbes’ "Must-Read” books for HR Professionals, and The Art of Caring
Leadership, which teaches the radical power of caring support in leadership and the workplace.
In April 2023, Heather’s third book, The Art of Active Listening, releases through Berrett-Koehler. Known as An Employee WhispererTM , Heather harnesses humor, warmth, and an instant relatability to engage and uplift audiences, and inspire them into action. Her presentations are dedicated to helping teams, leaders, and organizations shine by improving how they listen to, communicate with, and empower employees.
The Listening Guide
Create a listening culture that elevates the employee experience with The Listening Guide.
Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.
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