Caring Leadership On a Large Scale – an Interview with Terri Cunliffe

Being a caring leader seems manageable when you only have a handful of people in your care. But what do you do when your team spans 10 states, 3,700 employees, and 5,700 clients? 

In this interview, you will learn how Caring Leadership® is your secret weapon to creating an unstoppable team no matter the size! By leading with empathy, you’re not just boosting morale—you’re aligning your organization’s values with its goals, setting the stage for long-term success and a fantastic reputation both internally and externally.

In this video, I interview Terri Cunliffe, who served as CEO of Covenant Living Communities and Services, a leading not-for-profit senior services provider, for nine years. 

Terri’s career spanned 36 years at Covenant Living where she held various executive roles at both the community and corporate levels. Throughout her tenure, she led initiatives in governance, customer service, wellness, and operations, impacting 19 retirement communities across 10 states and serving nearly 5,700 seniors and 3,700 employees.



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Are you ready to become a high-value leader who champions change in your organization through effective and caring leadership?

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About Heather R Younger, J.D., CSP

Heather R Younger, J.D., CSP is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm. After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over: When you know how to listen, employees will tell you exactly what they need to bring their full selves to work. Book Heather to speak at your event or organization.

Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger for more details.

Becoming Unshakable With Heather R Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know that true leadership starts from within. Each episode explores what it takes to lead with resilience, compassion, and purpose—without pretending to be perfect.
Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, setbacks, and transformation. From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals how self-leadership and Caring Leadership can shape people—and workplaces—that cannot be shaken.

Heather is a Workplace Culture Expert

She's...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert on workplace culture — recognized by INC. as one of the Top 50 Leadership and Management Experts of 2025 and by Thinkers50 as one of the leading global voices shaping the future of leadership.

Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

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