220: Leaders with Heart Put the Human in HR

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In this episode, Heather chats with Robert Hicks, the Group HR Director at Reward Gateway. Reward Gateway is an employee engagement platform committed to putting the “Human” in HR.

People will jar against a GOOD policy explained BADLY - Robert Hicks Share on X

Key Takeaways: 

  • HR policies need to be explained well for employees to understand
  • Listening should be encouraged for all managers
  • Getting the basics correct is key
  • HR should focus on the human aspect of companies just as much as on policy
  • Getting the basics down will build credibility with your employees
  • Each day is a new opportunity to make a difference

Robert Hicks' Bio

Robert Hicks is the Group HR Director at Reward Gateway. In his time with Reward Gateway, he has made HR the heart of the company by ensuring the team is central to the strategic direction of the business. From starting with a team of four, he has built a team of 20 passionate individuals who now focus on five key responsibilities: L&D, Engagement & Internal Communications, People Operations, Talent Attraction, and HR Business Partnering. Named the 2019 HRD of the Year in the HR Distinction Awards, Robert brings his passion and experience with companies of all sizes, from small tech start-ups to companies with a staff of over 200,000 to every interaction he has.


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Becoming Unshakable With Heather R Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know that true leadership starts from within. Each episode explores what it takes to lead with resilience, compassion, and purpose—without pretending to be perfect.
Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, setbacks, and transformation. From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals how self-leadership and Caring Leadership can shape people—and workplaces—that cannot be shaken.

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The Cycle of Active Listening

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