288: Understanding What Your Employees & Customers Need

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In this episode, Heather sits down to chat about what Employee Fanatix, her consulting firm, is and what they do. She speaks specifically about one of her biggest clients, a regional bank called First Bank. She walks you through the process that they went through and shares tips on how to implement some of this process yourself. Take a listen.

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The Listening Guide

Create a listening culture that elevates the employee experience with The Listening Guide.

Discover 3 approaches to listening inside an organization and ensure those you lead feel heard.

Understand why listening is key to employee engagement
Learn how the Cycle of Listening contributes to strong workplace relationships
Get a practical framework for creating a bidirectional, responsive, and supportive listening culture

Download it here.

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WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:

Engage your people with work culture consulting:
https://employeefanatix.com/

Hire Heather to speak to your group:
https://www.heatheryounger.com

Access free Art of Caring Leadership resources:
https://www.caringleadership.co/free-downloads

Let’s connect on social

https://linktr.ee/heatheryounger

About Heather R Younger

Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.

After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:

When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.

Book Heather to speak at your event or organization. Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger for more details.

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