273: Revitalizing the Tech Space -Inspiring Leadership with Quentin Mackey

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The tech space has gotten a lot of bad rep in the news lately, with all the layoffs and poor leadership, but I’m excited to share this episode with Quentin Mackey, Head of New Modules at Microsoft. His caring leadership is a breath of fresh air. Take a listen!

 

More about Quentin Mackey

Quentin Mackey is the Principal Group Program Manager (Head of New Modules, Microsoft Viva). He leads a Team of Product Managers responsible for two products in the Microsoft Viva Insights Experience Area, Viva Pulse, and Glint.

Quentin brings over 20 years of experience in Employee Experience, HR Transformation processes, HR Techs products, and technology. Prior to joining Microsoft Quentin lead a team in KMPG’s Human Capital Advisory practice working with customers going through Employee Experience and HR Transformations where he worked with a wide range of HR and Employee Experience solutions, and before joining KPMG he was a Director on the product team at ServiceNow who built the Employee Workflows solutions (HR Case Management, Onboarding and Transitions, Employee Service Center, and Document Management).

Both Viva Pulse and Glint are ‘voice of the employee’ solutions helping organizations gather feedback and insights to drive better employee experience, performance, and productivity.

The Listening Guide

Create a listening culture that elevates the employee experience with The Listening Guide.

Discover 3 approaches to listening inside an organization and ensure those you lead feel heard.

  • Understand why listening is key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a bidirectional, responsive, and supportive listening culture

Download it here. 


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Becoming Unshakeable Podcast

With Heather R. Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.

Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.

Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.

From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.

Hi, I'm Heather

I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.

Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.

Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.

During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.

Then I saw their faces.

The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?

That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.

Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.

Heather Sitting
Best Gift Ever

Caring Leadership Kit ...A Free Gift of Resources Designed to Help You Reach Your Full Potential as a Caring Leader

Access Free Gifts Including Caring Leadership® Videos, Active Listening Guides, Accountability Plans, and Resources

  • A checklist with the 9 key tenets of caring leadership to help you have a positive impact on those you lead.
  • The Three R's of Resilience: an easy-to-remember and effective framework and cheatsheet so you can fortify your organization for future challenges.
  • The Art of Caring Leadership downloadable and printable poster, to remind you of the central tenets of caring leadership while brightening up your office!
  • The Cycle of Active Listening Guide with 20-point quiz so you can elevate the workplace experience for everyone.
  • The Art of Active Listening 21-Day Calendar for simple ways to be a better listener.
  • Caring Leadership® Accountability Plans, videos, and more!

Contact Heather Today!
+1 403-398-8488

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Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments