249: Leaders with Heart Make Every Day The Best Day Ever

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Sarah Coleman was born and raised in Portland, Oregon, and has raised both of her boys there. Her first job outside the home started on July 7, 2014, when Alaska Airlines gave her a chance as a Customer Service Agent out of PDX. Sarah was determined to provide a better life for her boys and worked her way up from CSA to Station Trainer and finally a Supervisor of Station Operations in only 5 years. She believes in doing everything she can to help someone leave her better than when they got to her. Sarah is currently the Chief of Staff at NAEGELI Deposition & Trial, where she supports the CEO directly. She is known in the office for always having the best day ever.

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Key Takeaways
  • You have the power to make every day a great day
  • Sarah is an example that with hard work, anything is possible
  • The way that Heather and Sarah met is an example of #LeaderswithHeart can be found anywhere
  • Your attitude is contagious
  • You have the choice of how you show up every day

Sarah Coleman’s Bio

Sarah Coleman was born and raised in Portland, Oregon, and has raised both of her boys there. Taj is 18 and attends the University of Portland and Fender is 13, an 8th grader. Her first job outside of the home started on July 7, 2014, when Alaska Airlines gave her a chance as a Customer Service Agent out of PDX. Sarah was determined to provide a better life for her boys and worked her way up from CSA to Station Trainer and finally a Supervisor of Station Operations in only 5 years.

During that time Sarah knew that she needed to lead her boys by providing examples of how she made each day the Best Day Ever (NO MATTER WHAT!). Every day she shares a story of kindness with them. Something that someone taught her. This has become a part of who Sarah and her boys are. She believes in doing everything she can to help someone leave her better than when they got to her.

Sarah is currently the Chief of Staff at NAEGELI Deposition & Trial where she supports the CEO directly. She is known in the office for always having the best day ever.

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The Listening Guide

Create a listening culture that elevates the employee experience with The Listening Guide.

Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.

  • Understand why listening is the key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Download it here.


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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Creating a Culture of ListeningTM is Heather's Specialty

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CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

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Bringing the best insights from over 25,000 employee stories to the stage.

A diversity, equity, & inclusion strategist

An expert in creating safe spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on culture, workplace engagement, and employee retention.

Cycle of Active Listening Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this self-led assessment, you will uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive
Get the Guide
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