249: Leaders with Heart Make Every Day The Best Day Ever

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Sarah Coleman was born and raised in Portland, Oregon, and has raised both of her boys there. Her first job outside the home started on July 7, 2014, when Alaska Airlines gave her a chance as a Customer Service Agent out of PDX. Sarah was determined to provide a better life for her boys and worked her way up from CSA to Station Trainer and finally a Supervisor of Station Operations in only 5 years. She believes in doing everything she can to help someone leave her better than when they got to her. Sarah is currently the Chief of Staff at NAEGELI Deposition & Trial, where she supports the CEO directly. She is known in the office for always having the best day ever.

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Key Takeaways
  • You have the power to make every day a great day
  • Sarah is an example that with hard work, anything is possible
  • The way that Heather and Sarah met is an example of #LeaderswithHeart can be found anywhere
  • Your attitude is contagious
  • You have the choice of how you show up every day

Sarah Coleman’s Bio

Sarah Coleman was born and raised in Portland, Oregon, and has raised both of her boys there. Taj is 18 and attends the University of Portland and Fender is 13, an 8th grader. Her first job outside of the home started on July 7, 2014, when Alaska Airlines gave her a chance as a Customer Service Agent out of PDX. Sarah was determined to provide a better life for her boys and worked her way up from CSA to Station Trainer and finally a Supervisor of Station Operations in only 5 years.

During that time Sarah knew that she needed to lead her boys by providing examples of how she made each day the Best Day Ever (NO MATTER WHAT!). Every day she shares a story of kindness with them. Something that someone taught her. This has become a part of who Sarah and her boys are. She believes in doing everything she can to help someone leave her better than when they got to her.

Sarah is currently the Chief of Staff at NAEGELI Deposition & Trial where she supports the CEO directly. She is known in the office for always having the best day ever.

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The Listening Guide

Create a listening culture that elevates the employee experience with The Listening Guide.

Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.

  • Understand why listening is the key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Download it here.

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Becoming Unshakeable Podcast

With Heather R. Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.

Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.

Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.

From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.

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Hi, I'm Heather

I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.

Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.

Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.

During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.

Then I saw their faces.

The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?

That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.

Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.

Book Heather >
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The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!
+1 403-398-8488

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Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments