220: Leaders with Heart Put the Human in HR

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In this episode, Heather chats with Robert Hicks, the Group HR Director at Reward Gateway. Reward Gateway is an employee engagement platform committed to putting the “Human” in HR.
People will jar against a GOOD policy explained BADLY - Robert Hicks Click To Tweet

Key Takeaways: 

  • HR policies need to be explained well for employees to understand
  • Listening should be encouraged for all managers
  • Getting the basics correct is key
  • HR should focus on the human aspect of companies just as much as on policy
  • Getting the basics down will build credibility with your employees
  • Each day is a new opportunity to make a difference

Robert Hicks’ Bio

Robert Hicks is the Group HR Director at Reward Gateway. In his time with Reward Gateway, he has made HR the heart of the company by ensuring the team is central to the strategic direction of the business. From starting with a team of four, he has built a team of 20 passionate individuals who now focus on five key responsibilities: L&D, Engagement & Internal Communications, People Operations, Talent Attraction, and HR Business Partnering. Named the 2019 HRD of the Year in the HR Distinction Awards, Robert brings his passion and experience with companies of all sizes, from small tech start-ups to companies with a staff of over 200,000 to every interaction he has.


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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Creating a Culture of ListeningTM is Heather's Specialty

She's the...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A diversity, equity, & inclusion strategist

An expert in creating safe spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on culture, workplace engagement, and employee retention.

The Cycle of Listening

The Cycle of Listening

Create a listening culture that elevates the employee experience.

Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.

  • Understand why listening is the key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

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